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What is Smart Workforce?

Smart Workforce is an all-encompassing software platform for workforce management that equips managers with immediate insights into employee performance, enabling informed decisions that enhance productivity. The dashboard conveniently aggregates vital information regarding shifts, personnel, and service zones in one place. One of the standout attributes of Smart Workforce is its unique features, which set it apart as the sole SaaS offering that includes BS7858 staff vetting, automated control room oversight, patrolling management, alongside essential workforce management functionalities. This innovative platform effectively addresses a wide range of workforce management needs and prioritizes compliance, operational efficiency, and the wellbeing of employees, making it an invaluable tool for organizations seeking to optimize their workforce strategies. Moreover, its user-friendly interface ensures that managers can easily navigate through the various features to maximize their team's potential.

What is Aspect Workforce?

Elevate employee engagement and enhance productivity in your contact center without increasing expenses. Aspect Workforce, which was formerly referred to as Alvaria Workforce and Aspect Workforce Management, equips your business with vital tools designed to streamline operations, monitor and improve agent performance, and reduce employee turnover. Featuring cutting-edge workforce optimization capabilities, the WEM Suite integrates employee-centered improvements such as gamification, making it the most comprehensive workforce engagement solution currently available. By implementing Aspect Workforce, you can maximize the potential of your contact center technology, regardless of whether your team operates on-site, remotely, or from home. Choose specific resources from our WEM collection to promote superior customer interactions, enrich customer experiences, and foster a more engaged workforce, all while keeping operational costs in check. Seize this chance to significantly enhance the dynamics of your workplace and create a more motivated environment for your team. Investing in your workforce not only benefits employee satisfaction but also translates into better service for your customers.

Media

Media

Integrations Supported

Aspect Performance
Aspect Quality
Chatterbox
Zapier

Integrations Supported

Aspect Performance
Aspect Quality
Chatterbox
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

£100/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smart Workforce

Date Founded

2018

Company Location

United Kingdom

Company Website

smartworkforce.co.uk

Company Facts

Organization Name

Aspect, an Alvaria Brand

Date Founded

2021

Company Location

United States

Company Website

www.aspect.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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