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Ratings and Reviews 0 Ratings
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What is SmartKarrot?
SmartKarrot offers a cloud-based solution dedicated to Customer Success and Account Management, empowering teams to effectively oversee aspects of Customer Growth, including Expansion, Retention, and Renewal, all while emphasizing Intelligence and Automation.
1. Leveraging Augmented Intelligence, SmartKarrot adeptly addresses intricate scenarios pertaining to Expansion and Retention across diverse products, services, and regions.
2. Our clients benefit from enhanced scalability owing to our strong emphasis on Automation and tailored Playbooks.
3. With a modern design and a Product-Led Growth (PLG) approach, we ensure an exceptional user experience that resonates with contemporary needs.
4. Our unlimited user packages foster a truly Customer-Centric environment, facilitating seamless alignment among team members.
5. This holistic approach empowers organizations to not only retain their customers but also identify new growth opportunities efficiently.
What is EverAfter?
Rather than bombarding your clients with a flurry of emails filled with attachments or spreadsheets, the emphasis should be placed on delivering genuine value. Develop tools that incorporate call recordings, documents, key performance indicators, contracts, and task lists to streamline the process. Create automated hubs that assemble tasks, written content, videos, surveys, and more, simplifying access to essential resources. Customer Success Managers (CSMs) dedicate a significant portion of their time to onboarding new users, frequently addressing the same inquiries multiple times. Introduce an automated onboarding journey that retains a personal touch, making the experience smoother for users. Additionally, the challenge of communicating with customers is compounded by the multitude of channels involved, leading to a lack of a centralized source of information. As a result, customers tend to respond reactively to their CSMs' efforts, prolonging the onboarding timeline and necessitating frequent follow-ups to ensure that essential steps are completed and that users gain proficiency with the product. This shift towards automation not only enhances efficiency but also fosters a more engaging and supportive customer experience.
Integrations Supported
Amazon EC2
Amazon Web Services (AWS)
Asana
Microsoft Excel
Microsoft Outlook
Microsoft Word
Salesforce
Slack
Stripe
Integrations Supported
Amazon EC2
Amazon Web Services (AWS)
Asana
Microsoft Excel
Microsoft Outlook
Microsoft Word
Salesforce
Slack
Stripe
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SmartKarrot Inc
Date Founded
2018
Company Location
United States
Company Website
www.smartkarrot.com
Company Facts
Organization Name
EverAfter
Company Location
Israel
Company Website
www.everafter.ai/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Categories and Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis