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What is SmartReviews?

SmartReviews integrates user feedback from a variety of sources, including websites, SMS, emails, and face-to-face interactions, into a unified platform. The interface of Shrivra SmartReviews is designed to be both user-friendly and efficient, enabling a setup that can be completed in just a few minutes. Users have the flexibility of utilizing an offline survey application to establish a feedback kiosk on either iOS or Android devices, or they can choose to gather feedback directly through in-person interactions. Once internet connectivity is established, all collected data is securely synchronized from offline mode. SmartReviews facilitates effective tracking of both the frequency and volume of customer feedback. It proves to be an exceptional net promoter tool, particularly for evaluating levels of customer satisfaction. By encouraging collaboration among team members, you can directly address feedback through the Response Inbox. With comprehensive reports and in-depth analytics available, implementing actions based on the feedback becomes straightforward, and you can easily disseminate these insights via push notifications or email. This holistic strategy guarantees that businesses remain attuned and responsive to their customers' requirements, ultimately enhancing their service delivery. Additionally, the ability to customize notifications ensures that you can tailor communication to better fit the preferences of your audience.

What is Doter?

Encouraging customers to provide their feedback in real-time is vital for proactively mitigating churn and driving growth. Acting on customer insights is a key factor in achieving business success. If you are still using Google Forms for collecting NPS and customer feedback, you may be wasting up to eight hours each week extracting the insights you need, and sometimes even more. Our platform allows you to quickly set up one or multiple 5-Star or NPS surveys directly from your dashboard. You can easily distribute the survey via email, SMS, or through integration with your favorite tools like Intercom, Mailchimp, Zapier, and more than 20 additional options. The powerful dashboard helps you identify actionable feedback to improve essential aspects of your business. By sending more customer information through URL parameters, you also make it easier for your users to engage. By asking the appropriate questions at the ideal time, you will gather valuable insights. Convert your happy customers into enthusiastic online reviews to spur organic growth. This solution is designed to be user-friendly, cost-effective, and highly efficient for your unique requirements. Furthermore, the seamless collection of feedback will enable your business to adapt to changing market conditions and continue to flourish. In an increasingly competitive landscape, leveraging customer feedback effectively can be a game-changer for your organization.

Media

Media

Integrations Supported

Integrations Supported

Intercom
Mailchimp
Zapier

API Availability

API Availability

Has API

Pricing Information

$19 per month
Free Trial Offered?

Pricing Information

$39 per month
Billed quarterly

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Shrivra

Date Founded

2014

Company Location

Singapore

Company Website

shrivra.com/feedback-survey-app

Company Facts

Organization Name

Doter

Company Location

India

Company Website

doter.co

Categories and Features

SMS Marketing

Not specified

Categories and Features

NPS

Not specified

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