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What is SmartReviews?

SmartReviews integrates user feedback from a variety of sources, including websites, SMS, emails, and face-to-face interactions, into a unified platform. The interface of Shrivra SmartReviews is designed to be both user-friendly and efficient, enabling a setup that can be completed in just a few minutes. Users have the flexibility of utilizing an offline survey application to establish a feedback kiosk on either iOS or Android devices, or they can choose to gather feedback directly through in-person interactions. Once internet connectivity is established, all collected data is securely synchronized from offline mode. SmartReviews facilitates effective tracking of both the frequency and volume of customer feedback. It proves to be an exceptional net promoter tool, particularly for evaluating levels of customer satisfaction. By encouraging collaboration among team members, you can directly address feedback through the Response Inbox. With comprehensive reports and in-depth analytics available, implementing actions based on the feedback becomes straightforward, and you can easily disseminate these insights via push notifications or email. This holistic strategy guarantees that businesses remain attuned and responsive to their customers' requirements, ultimately enhancing their service delivery. Additionally, the ability to customize notifications ensures that you can tailor communication to better fit the preferences of your audience.

What is Focal 360?

Our 360-degree feedback platform functions as a trustworthy evaluation tool, widely adopted by more than half of the Fortune 100 companies and thousands of organizations around the world. Focal 360 distinguishes itself as a top-tier choice for conducting 360-degree feedback surveys, easily accommodating teams or projects of any size. This system is designed with user-friendliness in mind, serving as an effective appraisal mechanism that includes an essential self-assessment feature, along with a range of customization options. The online reporting tool offers an interactive dashboard, enabling both managers and employees to swiftly access the aggregated results of the multi-rater performance evaluations. Additionally, users can explore specific details more thoroughly, providing them with a well-rounded view of the 360-degree feedback process. With the support of expert guidance and valuable insights, the platform empowers users to pinpoint critical issues and implement necessary changes effectively. This insightful resource ultimately aids in identifying strengths and weaknesses, which in turn promotes the development of vital management and leadership skills. As a result, this holistic approach not only enhances organizational performance but also nurtures a culture rooted in continuous feedback and improvement. Organizations leveraging this platform can expect to see long-term benefits as they embrace a mindset of growth and collaboration.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$19 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Shrivra

Date Founded

2014

Company Location

Singapore

Company Website

shrivra.com/feedback-survey-app

Company Facts

Organization Name

CustomInsight

Date Founded

1998

Company Location

United States

Company Website

www.custominsight.com/360-degree-feedback/360-feedback-overview.asp

Categories and Features

SMS Marketing

Not specified

Categories and Features

360 Degree Feedback

Progress Tracking
Question Library
Rater Selection
Supports External Reviewers

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