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What is SmartReviews?

SmartReviews integrates user feedback from a variety of sources, including websites, SMS, emails, and face-to-face interactions, into a unified platform. The interface of Shrivra SmartReviews is designed to be both user-friendly and efficient, enabling a setup that can be completed in just a few minutes. Users have the flexibility of utilizing an offline survey application to establish a feedback kiosk on either iOS or Android devices, or they can choose to gather feedback directly through in-person interactions. Once internet connectivity is established, all collected data is securely synchronized from offline mode. SmartReviews facilitates effective tracking of both the frequency and volume of customer feedback. It proves to be an exceptional net promoter tool, particularly for evaluating levels of customer satisfaction. By encouraging collaboration among team members, you can directly address feedback through the Response Inbox. With comprehensive reports and in-depth analytics available, implementing actions based on the feedback becomes straightforward, and you can easily disseminate these insights via push notifications or email. This holistic strategy guarantees that businesses remain attuned and responsive to their customers' requirements, ultimately enhancing their service delivery. Additionally, the ability to customize notifications ensures that you can tailor communication to better fit the preferences of your audience.

What is Jonot?

Manage walk-ins and advance bookings together with Jonot. Customers enter a virtual queue from a self-service kiosk, QR code or web link and see their place and estimated wait on a phone. Businesses use their existing devices for the staff desk and public lobby displays. Pro includes appointment scheduling and a reservation calendar. Customers select a service and available time without creating an account. Email verification, booking confirmations, reminders and an Add to calendar file help them prepare for their visit. A private link provides booking details and cancellation or rescheduling within the allowed windows. Staff configure service lengths, separate preparation and cleanup buffers, opening hours, breaks and capacity. Scheduled appointments and accepted walk-ins share that capacity and the same calling workflow. Public displays show reservation codes rather than customer names. Businesses supply their own booking and cancellation terms. Multiple locations, multilingual interfaces, branding, customer feedback, marketing content and webhooks are also supported. Internet is required for reservations and booking management; temporary local-network fallback keeps ordinary walk-in operations available during an outage.

Media

Media

Integrations Supported

Integrations Supported

webhooks.io

API Availability

API Availability

Pricing Information

$19 per month
Free Trial Offered?

Pricing Information

$4.99/month
Starter plan $4.99/month for virtual queues. Pro plan $20.00/month adds reservations, online appointment booking and a staff calendar. Additional locations $5.00/month/location. Free 14 day trial.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Shrivra

Date Founded

2014

Company Location

Singapore

Company Website

shrivra.com/feedback-survey-app

Company Facts

Organization Name

Jonot Oy

Date Founded

2026

Company Location

Finland

Company Website

jonot.io

Categories and Features

SMS Marketing

Not specified

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
Supports Multiple Counters
Virtual Queue

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