SmartCustomer Reviews & Ratings

SmartCustomer

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 2 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

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What is SmartReviews?

SmartReviews integrates user feedback from a variety of sources, including websites, SMS, emails, and face-to-face interactions, into a unified platform. The interface of Shrivra SmartReviews is designed to be both user-friendly and efficient, enabling a setup that can be completed in just a few minutes. Users have the flexibility of utilizing an offline survey application to establish a feedback kiosk on either iOS or Android devices, or they can choose to gather feedback directly through in-person interactions. Once internet connectivity is established, all collected data is securely synchronized from offline mode. SmartReviews facilitates effective tracking of both the frequency and volume of customer feedback. It proves to be an exceptional net promoter tool, particularly for evaluating levels of customer satisfaction. By encouraging collaboration among team members, you can directly address feedback through the Response Inbox. With comprehensive reports and in-depth analytics available, implementing actions based on the feedback becomes straightforward, and you can easily disseminate these insights via push notifications or email. This holistic strategy guarantees that businesses remain attuned and responsive to their customers' requirements, ultimately enhancing their service delivery. Additionally, the ability to customize notifications ensures that you can tailor communication to better fit the preferences of your audience.

What is SmartCustomer?

Established in 2006, SmartCustomer is dedicated to promoting integrity and openness in the realm of online shopping. With a track record of assisting more than 200 million consumers in making informed buying choices, the organization prioritizes authentic feedback. By empowering genuine voices, SmartCustomer enables individuals to discover and share their experiences with various businesses and products on the internet. Additionally, it stands out as the sole review platform backed by funding from the National Science Foundation and recognized as an official partner of Google reviews, highlighting its unique position in the market. This combination of support and partnerships reinforces SmartCustomer's commitment to enhancing consumer trust and transparency.

Media

Media

Integrations Supported

Integrations Supported

BigCommerce
Buy Real Media
Cloutly
Facebook
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Shopify
X (Twitter)

API Availability

API Availability

Pricing Information

$19 per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shrivra

Date Founded

2014

Company Location

Singapore

Company Website

shrivra.com/feedback-survey-app

Company Facts

Organization Name

SmartCustomer

Date Founded

2006

Company Location

United States

Company Website

www.smartcustomer.com

Categories and Features

SMS Marketing

Not specified

Categories and Features

AI Review Management

Not specified

Product Review

Not specified

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

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