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Ratings and Reviews 0 Ratings
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What is SmartSIP?
SmartSIP® is a specialized software solution intended for on-premise applications, providing DTMF suppression and masking capabilities that enable contact centers to securely gather sensitive cardholder information during live interactions. It allows customers to enter their private data using their touch-tone phones while still being in contact with a representative. By employing DTMF suppression and masking, the tones created by the customer are replaced with flat tones that cannot be reverted, ensuring confidentiality. The interface used by agents presents a masked version of the customer's input, effectively eliminating the need to verbally disclose sensitive information. As a result, complete call recordings and detailed screen captures can be preserved without compromising security. SmartSIP operates as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, managing DTMF data while maintaining the integrity of the audio connection. This cutting-edge tool is particularly designed for VoIP communication within contact centers, making it vital for safeguarding data security throughout customer exchanges. Additionally, implementing SmartSIP can greatly improve adherence to various regulatory requirements concerning data protection, further reinforcing the importance of its use in the industry. Its ability to facilitate secure transactions while enhancing compliance makes SmartSIP an invaluable component for modern contact centers.
What is CallerDesk?
CallerDesk is a cutting-edge cloud telephony and communication platform designed to help businesses streamline and automate their customer interaction processes by offering features such as IVR, call tracking, and seamless CRM integration. This platform is specifically engineered to enhance the management of both incoming and outgoing calls, ultimately increasing operational efficiency and improving the overall experience for customers.
Situated in the cloud telephony software space, CallerDesk delivers a robust set of communication tools that cater to organizations of various sizes, proving particularly advantageous for industries that deal with a high volume of customer calls, such as customer support, sales, marketing, and service-related sectors. It acts as a valuable asset for teams looking to eliminate repetitive tasks tied to call management, monitor customer engagements, and analyze communication metrics in real-time, which fosters better decision-making.
Among the notable features offered by CallerDesk is its IVR (Interactive Voice Response) System, which allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Furthermore, the platform enhances call automation, streamlining the process for both incoming and outgoing communications, while minimizing manual labor and potential errors. Additionally, CallerDesk equips businesses with extensive analytics tools that enable them to assess performance and pinpoint areas for continuous improvement, ensuring they remain competitive in the ever-evolving communication landscape.
Media
No images available
Integrations Supported
Avaya Experience Platform
Cisco CX Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
IntraNext Systems
Company Location
United States
Company Website
intranext.com/solutions/smartsip
Company Facts
Organization Name
CallerDesk
Date Founded
2016
Company Location
India
Company Website
callerdesk.io
Categories and Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration