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What is SmartScout?

SmartScout is an all-encompassing software platform specifically crafted for thorough examination of the Amazon marketplace. It systematically organizes the top 20 categories alongside 43,000 subcategories, while also delivering insights into brand market share and vital metrics related to ASIN performance, enabling you to make well-informed decisions that can either enhance your brand's reach or identify profitable reselling ventures. In addition, SmartScout offers valuable ASIN traffic data, allowing you to develop advertising strategies that produce measurable outcomes. The platform boasts a comprehensive database of sellers and their historical reselling patterns, providing a significant advantage in competitive assessments. With SmartScout, you are empowered to make strategic, data-informed decisions that foster business advancement. This exceptional tool also lets you delve into the specifics of any brand, disclosing the total number of products they sell and their estimated revenue. Moreover, it supplies crucial insights about the sellers of these products, aiding you in evaluating your market fit. Overall, SmartScout is not just a tool but a revolutionary asset in the realm of Amazon research, ensuring users have every resource at their fingertips for success. The depth of information it provides truly sets a new standard for comprehensive market analysis.

What is Help Scout?

Help Scout is a cloud-based customer support software that enables businesses to impress their clients and deliver outstanding service. This tool is ideal for organizations of any size and facilitates tailored assistance for users. It includes collaborative tools that ensure team members stay aligned, automated processes, and top-notch analytics for performance tracking. Additionally, Help Scout offers a built-in knowledge base and a powerful API for developers. Integration with live chat and voicemail services, including Olark and Snap Engage, enhances its functionality and user experience. Overall, Help Scout streamlines support operations, making it a valuable asset for any customer-focused business.

Media

Media

Integrations Supported

5X
Bold BI
Chatterbox
Delighted
Flow XO
Ghost
Honeycommb
Ikigai
Klaus
Launch Control
NUACOM
Nango
Ninja Forms
Segment
Sitejet
Tailor
Truto
UserSketch
Zoho Directory

Integrations Supported

5X
Bold BI
Chatterbox
Delighted
Flow XO
Ghost
Honeycommb
Ikigai
Klaus
Launch Control
NUACOM
Nango
Ninja Forms
Segment
Sitejet
Tailor
Truto
UserSketch
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$97 per month
Free Trial Offered?
Free Version

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SmartScout

Date Founded

2019

Company Location

United States

Company Website

www.smartscout.com

Company Facts

Organization Name

Help Scout

Date Founded

2011

Company Location

United States

Company Website

www.helpscout.com

Categories and Features

Amazon Seller Tools

A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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