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What is SmartShare?

SmartShare, an adaptable Collaboration Suite tailored for high-performing teams, centralizes crucial updates into a single platform for easy access and management. Its acclaimed Company Overview feature delivers a complete view of customer-related data on one screen, showcasing active projects, deals, contracts, and offerings. By improving the organizational framework, SmartShare facilitates better collaboration and data sharing among team members. The centralization of information translates into enhanced teamwork across departments, resulting in customer feedback that highlights an average time savings of one hour per employee each day. A sophisticated system for managing access rights ensures that sensitive data remains secure while being available only to authorized users. Permissions can be adjusted at multiple levels—individual, team, binder, project, and document—allowing for both flexibility and security. Additionally, the integration of email management into the shared workspace significantly elevates productivity and encourages effective collaboration among team members. This forward-thinking strategy not only streamlines communication but also optimizes the overall workflow, ultimately contributing to a more efficient and productive work environment. By harnessing the power of technology, SmartShare empowers teams to reach their full potential.

What is GREYHOUND CRM?

Rapid response times, immediate access to precise information, and a holistic perspective on all customer interactions and orders empower you to make confident and well-informed decisions. This foundation is what allows outstanding customer service to flourish and significantly impacts your overall success. Consequently, we created GREYHOUND to assist you in efficiently managing busy inboxes and fulfilling every customer need. It enhances communication not just among your staff but also with your clients, ensuring that interactions across different platforms are smooth and transparent. Whether through contact forms, marketplace inquiries, or conventional channels like email, fax, phone, chat, or instant messaging, all customer-related communication is gathered on a unified platform that every team member can access according to their permissions. This centralization promotes teamwork from any location worldwide, making it possible for employees to stay informed about each other's activities while still focusing on their own tasks. Ultimately, this approach nurtures a collaborative and productive work environment that effectively benefits both your team and your customers, leading to improved service and satisfaction. By streamlining these processes, GREYHOUND not only saves time but also enhances the quality of customer interactions, ensuring that every experience is positive and impactful.

Media

Media

Integrations Supported

Airstack
ConnectWise Automate
ESET Cyber Security
Exabeam
HCL Commerce
Ivanti Connect Secure
Microsoft 365
Microsoft Excel
Microsoft SharePoint
Microsoft Teams
Netwrix Auditor
Oracle Cloud CX
Sage Accounting
Salesforce
Sugar Connect
Tableau
VMware Cloud

Integrations Supported

Airstack
ConnectWise Automate
ESET Cyber Security
Exabeam
HCL Commerce
Ivanti Connect Secure
Microsoft 365
Microsoft Excel
Microsoft SharePoint
Microsoft Teams
Netwrix Auditor
Oracle Cloud CX
Sage Accounting
Salesforce
Sugar Connect
Tableau
VMware Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

EASI

Date Founded

1999

Company Location

Belgium

Company Website

easi.net/en/solutions/smartshare

Company Facts

Organization Name

GREYHOUND

Company Location

Germany

Company Website

greyhound-software.com/kundenservice-software-crm

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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