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What is Smartarget?

Boost User Interaction Without Coding Integrating various applications into your website can elevate sales and enhance user engagement effortlessly, without the need for coding skills. Supported eCommerce platforms include Shopify, BigCommerce, and WooCommerce. * Communication - Leverage our communication tools to enable users to reach you effortlessly through WhatsApp, Email, Phone, and other channels. * Exclusive Deals - Smartarget provides a range of applications that facilitate the direct delivery of special promotions and deals to your users. * User-Friendly - Enjoy a straightforward setup process that requires no coding expertise, making it accessible for everyone.

What is LiveChat?

LiveChat is a communication platform designed to help businesses connect with website visitors, provide instant support, and drive online sales. By centralizing all customer touchpoints into one intuitive dashboard, LiveChat enables teams to manage conversations across multiple channels, including website chat, WhatsApp, and Meta Suite, without the complexity of jumping between apps. Unified multi-channel support Customers expect instant responses on their preferred platforms. LiveChat simplifies this by creating a single source of truth for your customer interactions. Whether a lead comes in through a Facebook ad or a direct query on your Shopify store, your team sees it in one place, ensuring no opportunity is missed. AI-powered productivity Built to act as an "extra teammate," an AI Copilot that empowers agents to work more efficiently and effectively. The AI provides instant chat summaries, suggests smart responses, and assists with phrasing to maintain a professional brand voice. Best features for better UX LiveChat goes beyond standard messaging with features like "Sneak Peek," which allows agents to see what a customer is typing in real-time before they hit send. It gives your team a head start on finding the right solution, leading to faster resolution times and higher customer satisfaction. Seamless integration and setup LiveChat is designed for quick implementation, featuring a 5-minute setup and over 200 native integrations with popular tools like WordPress, HubSpot, Salesforce, Mailchimp, and Slack. It is a "no-code" solution that fits perfectly into your existing tech stack. Data-driven growth Track your success with built-in analytics. From monitoring agent performance and response times to measuring customer satisfaction (CSAT) and conversion rates, LiveChat provides the data you need to optimize your operations and drive revenue growth through conversations.

Media

Media

Integrations Supported

AmeriCommerce
CS-Cart Free
Drupal
Ecwid
Jimdo
Joomla!
Landingi
Leadpages
Magento
Pinnacle Cart
PrestaShop
SITE123
Salesforce
Shift4Shop
Squarespace
Webflow
Weblium
Wix
WooCommerce
WordPress

Integrations Supported

AmeriCommerce
CS-Cart Free
Drupal
Ecwid
Jimdo
Joomla!
Landingi
Leadpages
Magento
Pinnacle Cart
PrestaShop
SITE123
Salesforce
Shift4Shop
Squarespace
Webflow
Weblium
Wix
WooCommerce
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$0 / Month
Free Trial Offered?
Free Version

Pricing Information

$16.00 per agent per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TopSoft UG

Date Founded

2015

Company Location

Germany

Company Website

smartarget.online

Company Facts

Organization Name

LiveChat Software

Date Founded

2002

Company Location

United States

Company Website

www.livechat.com

Categories and Features

Website Optimization Tools

Competitor Analysis
Content Management
Keyword Research Tools
Link Management
Performance Metrics
Problem Area Alerts

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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