SmileBack
5.0 out of 5 starsRatings and Reviews 2 Ratings
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What is SmileBack?
SmileBack® distinguishes itself as the only customer feedback platform specifically designed for Managed Service Providers (MSPs), with a dedicated focus on boosting client satisfaction. By collecting real-time feedback, you can save valuable time, improve your service offerings, and enhance the overall experience for your clients. The platform provides insights into customer perceptions through a feedback mechanism that emphasizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With access to both quantitative and qualitative data, you are equipped to harness this information to improve operational efficiency, retain more customers, and expand your business opportunities. By consistently collecting and analyzing survey results, you can improve service quality and optimize your operational processes. You will be able to quickly identify areas needing improvement and replicate successful strategies by understanding the challenges and triumphs faced by your customers. The seamless integration with your existing systems facilitates the automation of repetitive tasks, making it easier to manage daily operations. SmileBack® is designed to smoothly integrate into your workflow, reducing hurdles and paving the way for your success while deepening your insight into customer preferences. This comprehensive strategy ensures that you remain closely aligned with your clients, promoting stronger relationships and lasting loyalty, which is essential in today’s competitive landscape. Ultimately, the use of SmileBack® enables MSPs to cultivate a proactive approach to customer engagement, ensuring sustained growth and satisfaction.
What is RateNow?
RateNow is a cloud-based solution tailored for overseeing experiences and collecting feedback from various stakeholders including customers, patients, passengers, and employees. It allows organizations to disseminate surveys through a variety of channels such as SMS, WhatsApp, email, web pop-ups, QR codes, phone calls, and interactive kiosks. The feedback gathered is organized into intuitive dashboards that present key performance indicators like NPS, CSAT, and CES, along with features for segmentation, reporting, and automated notifications. Moreover, its case management tools enable teams to handle negative feedback more efficiently, while AI-enhanced text analysis helps categorize comments based on sentiment and themes. Users also benefit from a mobile app that provides immediate access to insights, comments, and alerts, and the platform supports CRM data integration via a REST API or CSV uploads. The service operates on a subscription model billed monthly, with a minimum commitment of 12 months required for terminal usage. By optimizing the feedback collection and evaluation process, RateNow seeks to empower organizations to enhance their engagement and response strategies significantly. This comprehensive approach ensures that organizations can adapt to feedback in real-time, fostering a culture of continuous improvement.
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Integrations Supported
BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
Integrations Supported
API Availability
API Availability
Has API
Pricing Information
$58 per month
Free Trial Offered?
Pricing Information
For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
SmileBack
Date Founded
2012
Company Location
United States
Company Website
www.smileback.com
Company Facts
Organization Name
RateNow
Date Founded
2014
Company Location
Spain
Company Website
www.ratenow.cx/
Categories and Features
Customer Experience
Not specified
Customer Feedback
Not specified
Customer Satisfaction
Analytics
Feedback Collection
Categories and Features
Customer Experience
Not specified
Customer Feedback
Not specified