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What is Smooth Commerce?

Smooth Commerce is an all-encompassing digital solution tailored for the restaurant industry, incorporating features for ordering, customer engagement, and loyalty initiatives. This innovative platform empowers restaurant proprietors to manage the customer journey effectively while fostering profitable revenue growth by reducing reliance on costly third-party delivery services. Customers benefit from features such as web-based ordering and personalized mobile applications, allowing them to effortlessly arrange for pickup or delivery using the restaurant's own digital channels. The system also boasts integrated loyalty programs and marketing tools that promote tailored interactions with patrons, motivating them to return and increase their average order size. Moreover, Smooth Commerce improves operational efficiency with tools that seamlessly connect to current point-of-sale systems and delivery services, streamlining various workflows. Users can also utilize the Merchant Portal to access real-time analytics and reporting, delivering crucial insights into customer preferences and sales performance, which aid in crafting informed business strategies. By harnessing these features, restaurants can elevate their service quality while substantially boosting their profitability. Ultimately, Smooth Commerce stands out as an essential tool for restaurants aiming to thrive in a competitive market.

What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

Media

Media

Integrations Supported

Integrations Supported

WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Smooth Commerce

Date Founded

2012

Company Location

Canada

Company Website

smooth.tech/

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Categories and Features

Online Ordering

Not specified

Categories and Features

Online Ordering

Not specified

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