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What is Sobel?

Enhancing customer experiences can be achieved by utilizing Messenger, which is seamlessly integrated into your product for ease of use. By creating a comprehensive knowledge base to address frequently asked questions, you enable users to obtain support directly from within your application. Your support team can utilize a dedicated inbox to manage communications effectively, allowing for the prioritization and assignment of conversations to specific team members. Access to detailed information on each user interaction further elevates the quality of support provided. Moreover, integrating the knowledge base with Messenger allows customers to independently resolve their queries, which can lead to a decrease in direct support requests. Sobel introduces a distinctive feature that automatically translates articles into multiple languages, enabling you to choose the preferred language during editing. Targeting small teams and their products, Sobel aims to deliver an affordable and intuitive customer support experience that enhances communication and boosts user satisfaction. This innovative approach not only simplifies customer interactions but also equips users with immediate access to essential information, fostering a sense of empowerment and independence. As a result, businesses can cultivate stronger relationships with their customers while also improving overall efficiency.

What is JivoChat?

We offer a freemium omnichannel communication platform designed for businesses, featuring 11 different channels and boasting over 270,000 active users globally. With the Jivo app, agents can manage all their chats, emails, and calls seamlessly, while clients can receive support through social media, enhancing sales potential significantly. Our platform integrates with major industry players like Shopify, WordPress, Wix, Bigcommerce, and Tilda, ensuring a wide range of functionalities. In addition, we provide essential communication tools such as chatbots, WhatsApp, and Instagram, all aimed at boosting your revenue over time. JivoChat is tailored and localized for various markets, including English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian, making it accessible to diverse audiences. Moreover, we are prepared to support operations in any country, offering round-the-clock assistance to ensure our users receive the help they need.

Media

Media

Integrations Supported

Facebook Messenger

Integrations Supported

Facebook Messenger
Aimylogic
Clear Ring
Dooca Commerce
Easyflow
Ecwid
Freshdesk
Google Analytics
HubSpot Customer Platform
KonnectzIT
Shoplazza
Slack
Ucraft Logo Maker
VEVS Boat Rental Software
VEVS Car Rental Software
WhatsApp
Workslam
Wufoo
ZenBasket
Zendesk

API Availability

API Availability

Has API

Pricing Information

Free
Free Version

Pricing Information

$19/month/user
https://www.jivochat.com/pricing/
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sobel

Company Location

United States

Company Website

sobel.app/

Company Facts

Organization Name

JivoSite

Date Founded

2012

Company Location

United States

Company Website

www.jivochat.com

Categories and Features

Live Chat

Not specified

Categories and Features

Cloud Communication Platform

Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Customer Communications Management

Chat / Messaging
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization

Customer Service

Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Virtual Assistant

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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