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What is Social Intents?
Provide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom.
Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary.
There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
What is Intellecta AI?
Intellecta leverages your company's exclusive data and utilizes GPT models to tackle customer inquiries across diverse platforms such as chat, social media, and email. By automating tasks like liking posts, replying to comments and direct messages, and moderating discussions by identifying and eliminating negative feedback, Intellecta enhances your social media visibility, thus protecting your brand's reputation and marketing investments. In addition, it enables the extraction of real-time insights from your social media channels, emails, and chat interactions, allowing for a more profound comprehension of how customers engage with your brand. This functionality not only aids in early identification of trends and potential challenges but also grants a strategic advantage in customer interaction methodologies. Moreover, Intellecta accommodates manual data entry, permitting users to upload documents or input data directly for precise knowledge integration and enhanced customer support. By merging automated actions with manual contributions, Intellecta establishes a holistic strategy for effectively managing customer relationships while fostering deeper connections and understanding between the brand and its audience. Through this comprehensive approach, businesses can more readily adapt to changing customer needs and preferences.
Integrations Supported
Shopify
BigCommerce
ChatGPT
Cisco Webex
Dialogflow
Easyflow
Facebook
Facebook Messenger
Gmail
Google Chat
Integrations Supported
Shopify
BigCommerce
ChatGPT
Cisco Webex
Dialogflow
Easyflow
Facebook
Facebook Messenger
Gmail
Google Chat
API Availability
Has API
API Availability
Has API
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Social Intents
Date Founded
2017
Company Location
United States
Company Website
www.socialintents.com
Company Facts
Organization Name
Intellecta
Company Location
Portugal
Company Website
intellecta.io
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking