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What is Social Point?

Social Point by Open Point is a public engagement platform designed to help organizations gather, analyze, and act on community feedback across every stage of a project. The platform helps teams move beyond scattered tools and disconnected processes by bringing participation tools, visual project pages, built-in reporting, and AI-powered insight into one place. It is built for organizations that need to reach broad communities, foster two-way conversations, and ensure public voices inform decisions that shape better outcomes. Social Point by Open Point offers a large toolkit for different participation needs, including forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story-driven feedback, conversations, and forums. These tools allow participants to share opinions, ask questions, pin location-specific comments, allocate virtual budgets, upload media, discuss topics, and highlight priorities. Organizations can customize tools, fields, designs, and workflows to match their engagement goals and internal processes. Real-time reporting helps teams access community sentiment, identify patterns, and understand feedback as it happens. AI-powered insight supports faster analysis by helping turn large volumes of public input into usable findings. Social Point by Open Point also supports IAP2-aligned participation through training, certification, expert-led facilitation, real-world case studies, and practical tools for effective engagement. It is trusted by organizations across local government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. Social Point by Open Point helps teams build stronger relationships, improve transparency, reduce engagement fragmentation, and turn community input into measurable project impact.

What is ArcGIS Hub?

Revolutionize your community connections and collaborative efforts by embracing ArcGIS Hub, a platform crafted for seamless community engagement that efficiently organizes individuals, datasets, and tools through information-driven initiatives. This versatile platform caters to a diverse range of organizations, including governmental bodies, nonprofits, and educational institutions, enabling them to improve engagement, communication, teamwork, and data-sharing through a focus on specific initiatives. By leveraging ArcGIS Hub, these organizations can make the most of their existing data and technological capabilities, promoting collaboration with both internal teams and external stakeholders to track progress, improve outcomes, and nurture vibrant communities. Reliable access to data is essential for sound decision-making; whether it's selecting a neighborhood for living, investigating local city projects, or launching a new business, accurate information is vital. In addition, ArcGIS Hub equips organizations to share their trustworthy data, helping the community make better-informed decisions, which ultimately enhances the community's overall strength. This platform not only promotes transparency through the dissemination of information but also actively encourages community members to participate in the decision-making processes that shape their surroundings. As a result, communities become more engaged and empowered, leading to a more cohesive and collaborative environment for all.

Media

Media

Integrations Supported

Open Point

Integrations Supported

ArcGIS
ArcGIS Online
Facebook
Vimeo
X (Twitter)
YouTube

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Open Point

Date Founded

2013

Company Location

Australia

Company Website

www.openpoint.com

Company Facts

Organization Name

ESRI

Date Founded

1969

Company Location

United States

Company Website

www.esri.com/en-us/arcgis/products/arcgis-hub/overview

Categories and Features

Citizen Engagement

Not specified

Categories and Features

Citizen Engagement

Not specified

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