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What is Jambo?

Jambo is stakeholder relationship management (SRM) software designed to help organizations and government teams efficiently organize, track, and report on all aspects of their engagement and consultation activities. By consolidating all data into a single, secure system, Jambo simplifies engagement and consultation management, eliminating the challenges of relying on spreadsheets and disconnected tools.

Used across government and a wide range of industries, including infrastructure development, renewable energy, utilities, healthcare, and resource sectors such as mining and oil and gas, Jambo gives teams a reliable platform to thoroughly document interactions, create an auditable record of engagement, understand evolving stakeholder relationships, demonstrate project progress, and meet rigorous consultation or regulatory requirements.

Jambo makes data entry fast and intuitive. Teams can quickly log emails, meetings, calls, site visits, and other engagement activities, ensuring that every touchpoint is accurately captured and easily referenced. Its issue and commitment management features enable teams to assign tasks, monitor deadlines, track follow-up actions, and maintain accountability, thereby reducing risk and ensuring that essential details are never missed.

Jambo also includes powerful reporting and analytics tools that enable users to generate everything from high-level project summaries to comprehensive regulatory reports in seconds. These capabilities significantly reduce administrative effort during audits, public consultations, or internal reviews. With enterprise-grade security and trusted data protection standards, organizations and governments can rely on Jambo to keep sensitive engagement and consultation information safe, consistent, and accessible when needed.

Overall, Jambo enhances collaboration, strengthens record-keeping, and supports the development of trust-based relationships with stakeholders.

Pricing

Price Starts At:
$995 per month
Price Overview:
Jambo offers two subscription types:
Jambo Professional: Starts at $995 per month.
Jambo Enterprise: Contact Jambo for a custom quote. (This subscription includes more features and advanced security features.)
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Jambo provides an API
All Jambo Integrations
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Screenshots and Video

Play Video Jambo Project Dashboard Jambo Contact Profile Jambo Communication Record Jambo Issue Management Timeline Jambo Task Management

Company Facts

Company Name:
Jambo™
Date Founded:
2018
Company Location:
Canada
Company Website:
www.jambo.cloud
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English
French

Jambo Categories and Features

Stakeholder Relationship Management Software

Community Investment Tracking
Stakeholder Assessment
Stakeholder Commitments Management
Stakeholder Complaint Management
Stakeholder Consultation Tracking
Stakeholder Engagement
Stakeholder Grievance Management
Stakeholder Information Management
Stakeholder Issues Management
Stakeholder Mapping

Jambo Customer Reviews

Write a Review
  • Reviewer Name: Chris M.
    Position: Engagement Specialist
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use!

    Date: Jan 06 2026
    Summary

    My overall experience has been great! I look forward to exploring the software to fully understanding Jambo's capabilities!

    Positive

    I like that the software automatically captures important information from an engagement, which makes reporting seamless and easy! Our organization was well supported by the Jambo team, who were available to answer questions and train our team in it's use.

    Negative

    The AI features are still in development. Summarizing information is important, but often summaries miss important context.

    Read More...
    Official Jambo Response
    Date: Apr 15 2026
    Thank you for the great review. We're delighted to hear that onboarding went smoothly and that the automatic capture and reporting features are working well for your team. You're absolutely right that our AI tools are still evolving. We're actively developing new capabilities, but we're taking the time to ensure everything we release is secure, reliable, and genuinely useful, rather than rushing features to market. We now offer AI Summarize and AI Sentiment, and AI Auto-Tagging is just around the corner. This upcoming feature uses advanced AI models to understand context and tag records in a more human-like, intuitive way, moving beyond rigid, rule-based systems. We're excited for you to continue discovering what Jambo can do!
  • Reviewer Name: Keli J.
    Position: Senior Manager of Engineering
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great SRM

    Date: Feb 26 2026
    Summary

    This software is a great tool that has some excellent MS365 integrations, which make daily use easy.

    Positive

    Accessible, easy to use and has excellent customer support. Jambo does a great job of making communication tracking and reporting on annual records simple.

    Negative

    Depending on which industry you are in the basic project board setup may not be ideal for your SRM tracking. However, Jambo is always open to feedback and is interested in improving the experience for all its customers/users.

    Read More...
    Official Jambo Response
    Updated: Apr 15 2026
    Thank you so much for the kind words. We're thrilled that Jambo has made communication tracking and reporting easier for your team. We really appreciate your note about the project board setup (Project Dashboards). Our new Custom Dashboards, which come as part of the Jambo Insights pack, help organizations decide which information they want to track, making them better suited for the other industries you mentioned. We're always looking to make Jambo work better across different industries, and your feedback goes directly into those conversations. Thanks for being such a valued long-term user!
  • Reviewer Name: A Verified Reviewer
    Position: Communications Officer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Straightforward System with Gaps in Key Stakeholder Features

    Updated: Apr 08 2026
    Summary

    The team has been a pleasure to work with and the platform is suitable for organisations that only require the fundamentals. However, for longer term or more complex projects, there are more comprehensive stakeholder management solutions available that offer a wider range of integrated features.

    Positive

    The platform is straightforward to navigate and the team in Canada has been pleasant and supportive when assistance has been needed. There is sometimes a slight delay in responsiveness due to the difference in working hours, but overall the experience has been positive and I expect the system will continue to develop over time.

    Negative

    There are several important features that we would normally expect from a stakeholder management system that are not currently available. The absence of stakeholder mapping is a noticeable gap, and we have had to run consultation surveys and manage responses outside the platform. The reliance on connecting external communication tools rather than having these functions built into the system also limits efficiency and feels like a missed opportunity.

    Read More...
    Official Jambo Response
    Date: Apr 23 2026
    Thank you for taking the time to share such honest and thoughtful feedback. We genuinely appreciate it. As a fast-growing company, it can be difficult to balance all the competing tasks and features customers want. Much of our recent work has focused on foundational components that may not always be front-facing. That said, we hear you about the communications tool, and we want to acknowledge that we missed our expected delivery timeline. That's on us, and we're committed to deploying it as soon as possible, with the same great quality and intuitive, easy-to-use experience we strive for across the Jambo application. Your input is exactly the kind of feedback that helps us prioritize, and we're grateful for your patience as we continue to grow and improve.
  • Reviewer Name: Jordan H.
    Position: Science and Natural History Coordinator
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Streamlining our communications

    Date: Feb 26 2026
    Summary

    We really appreciate the customer service and the new features that are being added. We hope additional features continue to be added that will streamline our communications even more in the future.

    Positive

    Jambo is easy to use and helps us detail a wide variety of communications across our organization's teams.

    Negative

    Our organization has a few needs around how our communications are structured that we're hoping to work with Jambo to improve in the future.

    Read More...
    Official Jambo Response
    Updated: Apr 15 2026
    Thank you, we love hearing that Jambo is helping your team manage a wide variety of communications. We're looking forward to working with you on those structural improvements to communications. Your input is invaluable as we continue building out features. We're excited to keep growing with you!
  • Reviewer Name: A L.
    Position: Forestry Worker
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Happy with Jambo!

    Date: Aug 21 2025
    Summary

    My overall experience with Jambo has been that it is easy to use and well laid out. I have never had any issues.

    Positive

    -Easy to use
    -Intuitive set up for entering information
    -Application is visually appealing
    -Easy to delete entries/make changes if needed

    Negative

    -There is some potential for redundancy/missed information with there being options for concerns, commitments and tasks when adding a new communication. It would be nice if commitments/tasks could be linked to specific concerns.

    Read More...
    Official Jambo Response
    Date: Apr 15 2026
    Thank you for the kind words and for taking the time to share feedback! We're glad Jambo has been easy and intuitive to use. We want you to know that commitments and tasks can actually be linked to specific concerns within a communication record. If this isn't working as expected, please don't hesitate to reach out to our customer success team; we'd be happy to walk you through it. We're always looking for ways to improve the experience, and your input helps make that happen.
  • Reviewer Name: A Verified Reviewer
    Position: Senior Executive Administrative Assistant
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Product

    Date: Jul 24 2024
    Summary

    It has been a great tool for our organization and I'm glad that we implemented its use. It keeps us organized and improves efficiencies.

    Positive

    The simplicity of using the software. I love the fast ways that I can update communications records and my team members can see the records to prevent the back and forth of getting details from me.

    Negative

    The sso-login, I wish it could just save my account details and sign me in automatically, or keep my signed in. Although it's still fast, I'm so used to NOT having to sign into every single website now.

    Read More...
    Official Jambo Response
    Date: Apr 15 2026
    Thank you for the wonderful feedback! We're so pleased to hear that Jambo is helping reduce the back-and-forth when gathering information. We hear you on the SSO login experience, and we'll be sure to share your feedback with our team. In some cases, how often you're prompted to sign in depends on your organization's security settings, so it may be worth checking with your IT team to see if session duration or "keep me signed in" options can be adjusted. So glad you made the switch to Jambo. We're excited to keep improving your experience!
  • Reviewer Name: A Verified Reviewer
    Position: Administration
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Jambo is amazing!

    Date: Apr 01 2024
    Summary

    It really is such a better tool than the one we had before, with so many options and opportunities to keep our data base up to date, and to track issues, meetings, events, etc. It is so interactive and easy to use - it is a GAME CHANGER!

    Positive

    Ease of use. How records can be connected. How issues can be tracked and monitored. How we can assign tasks for completion by others. How interactive and easy it is to use. How reports are easy to pull, and the list goes on.

    Negative

    I don't really find anything about the product I don't like - its just learning new things if I haven't used them before, but thats easy to do :)

    Read More...
    Official Jambo Response
    Date: Apr 15 2026
    Wow, thank you so much. This review truly made our day at Jambo HQ! We love hearing that Jambo SRM has been such a game-changer for your team. We're continuously adding new features and tools to help simplify and improve stakeholder and community engagement, and we hope you'll love what's coming next just as much. Thank you for being such an enthusiastic Jambo champion!
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