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What is Social Point?

Social Point by Open Point is a public engagement platform designed to help organizations gather, analyze, and act on community feedback across every stage of a project. The platform helps teams move beyond scattered tools and disconnected processes by bringing participation tools, visual project pages, built-in reporting, and AI-powered insight into one place. It is built for organizations that need to reach broad communities, foster two-way conversations, and ensure public voices inform decisions that shape better outcomes. Social Point by Open Point offers a large toolkit for different participation needs, including forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story-driven feedback, conversations, and forums. These tools allow participants to share opinions, ask questions, pin location-specific comments, allocate virtual budgets, upload media, discuss topics, and highlight priorities. Organizations can customize tools, fields, designs, and workflows to match their engagement goals and internal processes. Real-time reporting helps teams access community sentiment, identify patterns, and understand feedback as it happens. AI-powered insight supports faster analysis by helping turn large volumes of public input into usable findings. Social Point by Open Point also supports IAP2-aligned participation through training, certification, expert-led facilitation, real-world case studies, and practical tools for effective engagement. It is trusted by organizations across local government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. Social Point by Open Point helps teams build stronger relationships, improve transparency, reduce engagement fragmentation, and turn community input into measurable project impact.

What is City Booster?

Your platform will act as a hub for both community members and local businesses to delve into the diverse offerings available in your area. You can easily manage your site at any time, even if you don't have extensive web skills. Keep everyone informed by sharing updates on news, events, promotions, and local businesses. Additionally, you can create tailored forms to gather input and feedback from users. Take control of your content by planning and scheduling promotions and events to ensure they are presented exactly when you want them. Your website will be designed for user-friendliness, enabling visitors to share community information effortlessly on their preferred social media sites while also being optimized for search engines to boost your rankings. With user-friendly analytics, you'll be able to see which parts of your site draw the most attention. The transition of your current website and content to the new City Booster system is designed to be smooth and hassle-free. You will have the freedom to update your content whenever necessary, while simultaneously enjoying the latest features from City Booster. Each time an update is rolled out, your site will automatically receive these enhancements, improving both functionality and security, which keeps your website modern and dependable. This approach allows you to dedicate your efforts to engaging with your community without the burden of technical challenges. By streamlining these processes, you can truly focus on building connections and fostering relationships within your community.

Media

Media

Integrations Supported

Open Point

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Open Point

Date Founded

2013

Company Location

Australia

Company Website

www.openpoint.com

Company Facts

Organization Name

CompleteMember

Company Website

www.completemember.com

Categories and Features

Citizen Engagement

Not specified

Categories and Features

Citizen Engagement

Not specified

Government

Not specified

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