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What is Social Point?

Social Point by Open Point is a public engagement platform designed to help organizations gather, analyze, and act on community feedback across every stage of a project. The platform helps teams move beyond scattered tools and disconnected processes by bringing participation tools, visual project pages, built-in reporting, and AI-powered insight into one place. It is built for organizations that need to reach broad communities, foster two-way conversations, and ensure public voices inform decisions that shape better outcomes. Social Point by Open Point offers a large toolkit for different participation needs, including forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story-driven feedback, conversations, and forums. These tools allow participants to share opinions, ask questions, pin location-specific comments, allocate virtual budgets, upload media, discuss topics, and highlight priorities. Organizations can customize tools, fields, designs, and workflows to match their engagement goals and internal processes. Real-time reporting helps teams access community sentiment, identify patterns, and understand feedback as it happens. AI-powered insight supports faster analysis by helping turn large volumes of public input into usable findings. Social Point by Open Point also supports IAP2-aligned participation through training, certification, expert-led facilitation, real-world case studies, and practical tools for effective engagement. It is trusted by organizations across local government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. Social Point by Open Point helps teams build stronger relationships, improve transparency, reduce engagement fragmentation, and turn community input into measurable project impact.

What is CivicPlus Municipal Websites?

Web platforms and civic engagement tools are essential for fostering a more cohesive community. It is crucial to engage with citizens in their preferred communication styles to establish trust and reliability as a source of information. CivicPlus Municipal Websites® consolidates all necessary resources to effectively inform and empower your community in one convenient location while also offering pricing options that fit various budgets. By eliminating the hassle of disjointed systems and unreliable data, you can optimize your workflows efficiently. Maintaining connectivity with your citizens is simplified through a mobile-friendly website and effective outreach tools. Additionally, each department has the autonomy to update their content, facilitating timely communication with both staff and community members. Understanding the challenges of keeping citizens actively involved, it is important to explore what CivicPlus Municipal Websites can offer beyond mere visual appeal. Their comprehensive content management system provides a wide range of features catering to all sectors of government, ensuring effective governance and community interaction. This integrated approach not only enhances communication but also fosters a more engaged and informed citizenry.

Media

No images available

Media

Integrations Supported

CivicPlus 311 CRM System
CivicPlus Agenda and Meeting Management
CivicPlus Process Automation and Digital Services
Google Maps
Open Point
Piwik PRO
Wufoo
Zapier

Integrations Supported

CivicPlus 311 CRM System
CivicPlus Agenda and Meeting Management
CivicPlus Process Automation and Digital Services
Google Maps
Open Point
Piwik PRO
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Open Point

Date Founded

2013

Company Location

Australia

Company Website

www.openpoint.com/products/community-engagement/

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/municipal-websites/

Categories and Features

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Website Builder

Auto Update
Content Import / Export
Drag & Drop
Invoices
Landing Pages / Web Forms
Newsletter Management
Online Booking
Online Store Builder
Pre-built Templates
Real Time Editing
SEO
Survey Builder
White Label

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