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What is Sockeye?

Sockeye adds smart scheduling power to your existing CMMS or EAM system. As a lightweight bolt-on, it reads and writes data directly from your maintenance software, so you don’t need to start over or replace what already works. This makes it simple for teams to simplify scheduling, improve coordination, and optimize resource usage. Sockeye’s automation does the heavy lifting. It instantly matches real-time labor availability with ready-to-schedule work orders, filling each technician to your target capacity in seconds. Schedules can be easily adjusted with drag-and-drop controls, and every change is reflected instantly in a live, visual interface. To make it even easier to get started, Sockeye offers a free, hands-on trial in a dedicated test environment — no IT resources required.

What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

Media

Media

Integrations Supported

Accruent Maintenance Connection
FMX
HxGN EAM
IBM Maximo Application Suite
JD Edwards EnterpriseOne
Mainsaver
QAD Redzone
SAP EAM

Integrations Supported

Adobe Real-Time CDP
Atlas
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Salesforce
Salesforce Agentforce Service
VSight Workflow

API Availability

Has API

API Availability

Pricing Information

Sockeye is a month-to-month subscription with no penalty for cancellation. Each subscription price includes training, hosting, dedicated support, and regular updates.

The monthly rate is determined based on:
– Type of integration (a simple file-based integration vs. a full API based integration)
– Number of locations you’ll use Sockeye for (increasing volume discount based on number of locations)

Sockeye also provides an annual payment option with an additional 10% discount.
Free Trial Offered?

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sockeye Technologies Inc.

Date Founded

2014

Company Location

Canada

Company Website

www.getsockeye.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Categories and Features

CMMS

Preventive Maintenance
Scheduling
Technician Management
Work Order Management

Work Order

Preventive Maintenance
Scheduling
Task Management

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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