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What is SoftTech WMS?

SoftTech Outsourcing, a member of the CallTech Outsourcing family, has been providing outstanding outsourcing services since 2005, which allows for a customized strategy tailored to each client's specific needs. This personalized approach enables our clients to maximize their growth possibilities and expand their service offerings far beyond the limitations of their internal capabilities, thereby enhancing their competitive edge in the market. Presently, SoftTech Outsourcing is recognized as a vibrant entity within the outsourcing industry, supported by extensive experience and expertise accumulated over the years. Throughout its history, CallTech Outsourcing has partnered with more than a hundred prestigious companies around the globe, delivering a wide range of outsourcing solutions that cater to various needs. Our dedication to utilizing advanced technology empowers us to build a team of highly skilled professionals who are committed to driving our clients' success. The varying educational and professional backgrounds of our team members contribute to a diverse pool of knowledge and expertise. Consequently, CallTech Outsourcing consistently stands out by delivering exceptional outsourcing services that adhere to the highest quality standards. Our unwavering emphasis on innovation enables us to stay nimble and adaptable to the changing requirements of our clients, ensuring we meet their expectations effectively and proactively. As we continue to grow, our focus remains on fostering long-term partnerships that benefit both our clients and our organization.

What is AnswerFirst?

Our dedicated team of Virtual Receptionists is on hand 24/7, offering their expertise at a fraction of the cost of hiring a full-time receptionist for a standard 40-hour workweek. Studies show that there is an 80% chance that callers will hang up rather than leave a message in a voicemail system, with many disconnecting after just five rings. To address this issue, many companies are now choosing to outsource traditional telephone reception services. Our Customer Service Representatives, who possess professional training, can handle your incoming calls just like you would, with the capability of transferring calls to your office or mobile lines and providing detailed message-taking for prompt delivery. You can select our services to be available around the clock or limit them to peak hours, ensuring our support aligns with your business needs. It is vital to understand that failing to answer crucial revenue-generating or customer service calls can negatively impact your company's financial success. Moreover, AnswerFirst’s Customer Service Professionals are trained to manage your emails promptly, guaranteeing that no important communication slips through the cracks. By leveraging our services, you not only improve your business's response time but also strengthen relationships with your clients, fostering loyalty and trust in your brand. Ultimately, this proactive approach can lead to increased customer satisfaction and potential growth for your business.

Media

Media

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CallTech Outsourcing

Company Location

United Kingdom

Company Website

www.soft-tech.company

Company Facts

Organization Name

AnswerFirst

Company Location

United States

Company Website

answerfirst.com/virtual-receptionist/

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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