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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
What is Software.com?
Software.com's development observability platform enhances the visibility of software delivery processes by identifying inefficiencies, removing barriers, and monitoring progress over time. By offering fully automated metrics and insights, it eliminates the need for manual API integrations and complex data management, allowing teams to focus on leadership instead of data handling. This platform provides standardized metrics applicable across various companies, enabling performance evaluations against similarly sized organizations. Users can quickly set up the system and gain access to six months of historical data in mere minutes. Moreover, it integrates effortlessly with widely-used tools such as GitHub, GitLab, and Bitbucket, allowing for the tracking of essential metrics while also connecting with Jira and other platforms for more in-depth analysis. The automation of workflows not only promotes better collaboration among teams but also accelerates the shipping process by offering features like deploy previews, tailored digests, reminders, asynchronous reviews, and a standup bot. In essence, this all-encompassing approach not only simplifies development but also significantly boosts the overall effectiveness of software delivery, ultimately leading to a more streamlined operation. Furthermore, the platform's user-friendly interface ensures that teams can easily navigate its features to optimize their development processes efficiently.
What is Awesome Graphs for Bitbucket?
Every developer's contributions can be tracked in a single location. You can discover who has contributed to Bitbucket's code over the past month, week, or day, and analyze each developer's statistics and activity levels to determine who has been the most engaged. The history of your project can be observed through metrics like lines of code, allowing you to add, delete, and total changes effectively. All modifications made by developers are compiled, providing a comprehensive overview and fresh insights for planning and conducting retrospectives. This information enables you to monitor your team's progress while identifying potential bottlenecks. You have the flexibility to select metrics that align with your needs, whether that be commits or the number of lines added or removed. To gain insights into commit summaries for a repository or project, you can analyze specific hours and days of the week to pinpoint when work was accomplished. By selecting a designated time frame for the graph, you can determine which commits to include, regardless of whether they were executed by an individual developer or a group. Additionally, a calendar can be accessed to show all contributions made by a particular developer throughout the previous year, offering a detailed perspective on their involvement. This feature not only highlights individual contributions but also fosters a deeper understanding of team dynamics and productivity patterns.
Integrations Supported
Bitbucket
GitHub
GitLab
Google Calendar
Google Sheets
Jenkins
Jira
Slack
API Availability
Has API
API Availability
Pricing Information
$5 per month
Pricing Information
$150 per year / 25 users
The app tier should match the licensed user tier of the Atlassian product.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
Mac
Linux
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Software.com
Date Founded
2017
Company Location
United States
Company Website
www.software.com/product
Company Facts
Organization Name
Stiltsoft
Company Location
Estonia
Company Website
stiltsoft.com
Categories and Features
Software Development Analytics
Not specified
Categories and Features
Software Development Analytics
Not specified