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What is Solutionreach?

Solutionreach is entirely dedicated to delivering both the technology and the expertise necessary to enhance patient care while fostering a more profitable practice environment. Nearly two decades after being the pioneers in this domain, we have maintained our status as the leading provider in the industry. Our services enable practices to enrich their patient interactions, ensuring communication aligns with patient preferences. This approach leads to higher appointment scheduling rates and improved attendance. Moreover, patients often share favorable feedback about their experiences, which helps to attract new clients. Consistent and regular communication keeps patients engaged and connected to their healthcare providers. Leveraging insights from our extensive experience with 52,000 practices, we apply valuable lessons to every new partnership we form. By choosing to collaborate with us, practices position themselves for significant growth and enhanced revenue potential. We are committed to being the ideal partner for any practice eager to evolve and succeed.

What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
DentiMax
Denticon
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Nextech
OrthoTrac
PracticeWorks
Sensei Cloud
Veradigm EHR
WinOMS
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

AdvancedMD
Covetrus Pulse
DentiMax
Denticon
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Nextech
OrthoTrac
PracticeWorks
Sensei Cloud
Veradigm EHR
WinOMS
Zenoti
athenaOne
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Solutionreach

Company Location

United States

Company Website

www.solutionreach.com

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Medical Practice Management

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Dermatology

Claims Management
EMR / EHR
HIPAA Compliant
Image Management
Inventory Management
Patient Portal
Progress Notes
Scheduling
Treatment Plans

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

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