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What is Solutions by Text?

Solutions by Text (SBT) stands at the forefront of FinTextâ„¢, enabling consumer finance organizations to interact, engage, and conduct transactions with their clients instantly. Since its inception in 2008, SBT has been delivering enterprise conversational messaging solutions that prioritize compliance. With SBT, you can ENGAGE, INTERACT, and TRANSACT through various features including: * One-way and two-way SMS communication * SmartURLâ„¢ technology * Multimedia Messaging Service (MMS) * API integration capabilities * Keyword management * Employee-assisted opt-in processes * Comprehensive reporting and analytics * Monitoring for deactivations SBT envisions a future where real-time payments can be executed via text messages, thus enhancing the bill payment experience for both businesses and their consumers. By leveraging text messaging, Solutions by Text enables you to engage with your customers effectively, making it the quickest and most accessible method to foster connections and elicit responses. Not only can you place real-time text responses directly into the hands of your customers and staff, but you can also seamlessly integrate our messaging tools into your existing software platforms, allowing for a smoother operational workflow. With SBT, you can expect not only seamless integration but also comprehensive documentation and ongoing support to maximize the advantages of text messaging for your business. This transformative approach to communication can significantly elevate customer satisfaction and streamline operations for companies in the consumer finance sector.

What is SPLICE Dialog Suite?

SPLICE Software assists companies in developing compelling and efficient communication strategies that align effortlessly with their current operations. With its innovative, patent-pending Dialog Suiteâ„¢, SPLICE guarantees that all customer opt-ins are managed in a way that adheres to legal requirements. The automation of communication processes offered by SPLICE enhances operational efficiency across various scenarios, catering to both incoming and outgoing messages. Additionally, the effectiveness of high-quality communication is highlighted through our acclaimed analytics tools, allowing businesses to measure and understand the benefits clearly. By leveraging these resources, organizations can not only streamline their communication efforts but also drive greater engagement with their audience.

Media

Media

Integrations Supported

Salesforce
AKUVO
AdvantEdge
Dataview360
Debtmaster
Elavon
GOLDPoint Systems
Infobip
Inovatec
InterProse ACE
Lendisoft LMS
LiveVox
NetSuite
Quantrax
Shaw Systems
Sinch

Integrations Supported

Salesforce
Duck Creek Suite
EZLynx
Majesco
Sapiens P&C

API Availability

Has API

API Availability

Has API

Pricing Information

Annual Subscription

Pricing Information

Annual contract based on monthly volume with initial setup cost based on number of use cases / workflows.

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Solutions by Text

Date Founded

2008

Company Location

United States

Company Website

solutionsbytext.com

Company Facts

Organization Name

SPLICE Software

Date Founded

2006

Company Location

Canada

Company Website

www.splicesoftware.com

Categories and Features

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Consent Management Platforms

Additional Users / Permissions
Automatic Cookie-Blocking
CCPA Compliance
Cookie Crawling
Design/Branding Customization
GDPR Compliance
IAB Compliance
Reporting / Analytics
Responsive Design

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

IVR

Call Center
Survey Management
Text to Speech
Voice Customization
Voice Mail

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Library
Supports Audio / Images / Video

Telephony

Contact Management
IVR / Voice Recognition
Inbound Reporting
Voice & Data Integration

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