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What is Solve CRM?

Navigating the complexities of Service Management CRM in customer service can prove to be quite a task. We took on this challenge and were pleased with the favorable outcomes we achieved. Our proficiency in service management, scheduling, and sales has established us as a trusted name in the industry. Our objective is to optimize every element of record-keeping, communication, scheduling, and information sharing, especially in mobile contexts. It is crucial to move away from archaic systems such as paper, spreadsheets, and inefficient software. Additionally, the system provides staff with proactive alerts regarding required actions and highlights priority tasks, which greatly simplifies workflows. This streamlined approach not only eases the burden on employees but also allows them to significantly elevate the quality of service and deliver proactive support. By doing so, we aspire to create a workplace culture where all team members are empowered to enhance customer interactions effortlessly, thereby ensuring a better experience for clients and staff alike.

What is Routezilla?

We help home service providers avoid losing potential leads caused by poor scheduling methods. By automatically considering both your team's locations and your clients' addresses before showing available time slots, you can effectively transform leads into confirmed bookings. Customers can easily arrange their sales or service appointments without having to wait for phone calls, emails, or text confirmations. With Routezilla, you can strategically plan back-to-back appointments, as it significantly minimizes travel distances between clients. Enhance your workflow and boost efficiency by accelerating lead conversions, integrating all your systems, and cutting down on administrative workload. To begin, simply input your services, operational hours, and service areas into Routezilla. Clients will enter their addresses to receive updates on when your team will be in the vicinity, allowing them to schedule appointments according to your team's availability, accompanied by automated reminders. Say goodbye to the hassle of endless communication when scheduling appointments! By simplifying this process, you'll not only improve efficiency but also gain more time to devote to your primary business endeavors, ultimately benefiting your overall operations.

Media

Media

Integrations Supported

APIANT
ASAP Systems
Business Card Reader
Constant Contact
Cyfe
Easy Insight
Freshdesk
Gmail
Google Calendar
LeadMaster
Microsoft Azure
Quickwork
Stackreaction
SyncSmart
Workers by Delos
Wufoo
Xero
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$25 per user per month
Free Trial Offered?

Pricing Information

$19 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Norada

Date Founded

2000

Company Location

Canada

Company Website

www.solve.app/

Company Facts

Organization Name

Routezilla

Date Founded

2012

Company Location

United States

Company Website

www.routezilla.com

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Mobile Access
Quotes / Proposals
Segmentation
Task Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Task Management

Collaboration
Gamification
Mobile Access
Progress Tracking
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

Cleaning Services

Client Management
Dispatch Management
Job Management
Mobile Access
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Home Services

Not specified

HVAC

Customer Database
Dispatch Management
Job Management
Maintenance Scheduling
Mobile Access
Routing
Scheduling

Plumbing

Billing & Invoicing
Dispatch Management
Job Management
Mobile Access
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Customer Database
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Transportation Dispatch

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Order Management
Routing
Scheduling
Vehicle Tracking

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