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What is SonicView?

Introducing an innovative and adaptable call recording system that aims to transform the operations of your contact center. Effective progress relies on accurate measurement, and this platform empowers managers to effortlessly access, replay, assess, and supervise calls, granting them valuable insights into daily workflows and employee interactions with clients. By delving into successful communication exchanges, organizations can effectively identify and rectify any areas needing improvement! Elevate your quality assurance practices through sampling, evaluating, and analyzing calls. With SonicView, you can closely examine your agents' conversations, making it easier to build a robust Quality Control framework. Furthermore, our software enables the assessment of individual calls, which is crucial for the continuous training and evaluation of your workforce. Ensure compliance with PCI standards by pausing recordings during sensitive information exchanges, eliminating specific portions that include confidential data, or marking particular recordings as sensitive to restrict access. This thorough strategy not only protects customer information but also nurtures a culture of accountability and ongoing enhancement within your organization, ultimately leading to increased customer satisfaction. By continuously refining your processes, you can create a more effective and responsive contact center environment.

What is Mobile2CRM?

A comprehensive, operator-neutral solution that seamlessly combines cellular communication with enterprise phone recording, CRM systems, AI-driven business intelligence, and various other platforms. This efficient and user-friendly solution guarantees that all business-related cellular phone conversations are recorded directly into the CRM system at minimal cost. Whether employees are working in the office, at home, or on the go, their business mobile calls are effortlessly captured and transferred to the CRM system. The platform enables automatic recording, tracking, documentation, and transcription of mobile calls, SMS communications, and other vital business interactions, all while ensuring the confidentiality of employee privacy is maintained. Enhance the interaction levels of your customer-facing teams with this innovative approach. With just one device, employees can manage multiple business profiles, allowing them to utilize their personal mobile devices for work while safeguarding their private communications. This way, only professional calls and text messages are logged, striking a balance between efficiency and privacy.

Media

Media

Integrations Supported

Integrations Supported

Chorus Connection
Creatio
Gong
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
NiCE CXone Mpower
Oracle Artificial Intelligence
Pipedrive
Salesforce
Verint Speech Analytics

API Availability

API Availability

Has API

Pricing Information

$4000.00/one-time/user

Pricing Information

$30 dollar per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Provana

Date Founded

2011

Company Location

United States

Company Website

www.provana.com/sonicview-call-recording

Company Facts

Organization Name

Mobile2CRM

Company Location

Israel

Company Website

www.mobile2CRM.com

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
On-Demand Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
On-Demand Recording

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