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What is Sorted?

Sorted operates as an agile delivery platform driven by data, facilitating checkouts, managing carriers, and tracking post-purchase experiences worldwide. By collaborating with leading global carriers and brands dedicated to customer satisfaction, Sorted aims to enhance the delivery journey for every individual involved. This commitment ensures that both businesses and consumers enjoy a seamless and delightful experience.

What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

Media

Media

Integrations Supported

Axis LMS
Kleene

Integrations Supported

Axis LMS
CWILL
Dianxiaomi
FedEx Ship Manager
Fera
GemPages
Growave
Intercom
Judge.me
Klaviyo
Loox
PageFly
Sendcloud
ShipStation
Shopify
Shopify Plus
UPS Ready
UpOrder
Zendesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$11 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Sorted

Company Location

United Kingdom

Company Website

sorted.com/

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Categories and Features

Courier

Dispatch Management
Label Printing
Scheduling

Delivery Management

Customer Portal
For Courier Services
Order Tracking

Returns Management

Not specified

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For eCommerce
Status Tracking
Website Integration

Categories and Features

Returns Management

Not specified

Popular Alternatives

Popular Alternatives

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5.0 out of 5 stars