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What is Sorted?

Sorted operates as an agile delivery platform driven by data, facilitating checkouts, managing carriers, and tracking post-purchase experiences worldwide. By collaborating with leading global carriers and brands dedicated to customer satisfaction, Sorted aims to enhance the delivery journey for every individual involved. This commitment ensures that both businesses and consumers enjoy a seamless and delightful experience.

What is Returnly?

A comprehensive solution for online return management is vital for boosting customer satisfaction levels. By offering a wide array of products, you can guarantee a fluid return process that spans from the initial request to the final resolution. This system automates both return and refund operations, allowing your team to focus on more impactful activities. When customers wish to return unwanted items, they can easily select the correct size or color from your inventory. We take care of the exchange costs, enabling customers to receive the correct item before returning the incorrect one. It’s important to maintain a fully branded tracking experience for both orders and returns, complete with real-time updates and SMS alerts, which helps to ease customer worries and significantly reduce WISMO inquiries directed at your support team. Furthermore, evaluating customer satisfaction and gathering insights are essential steps toward enhancing the overall experience. Returnly not only measures customer contentment with the return process but also collects essential feedback that uncovers the reasons for their satisfaction or dissatisfaction. By adopting such a well-rounded system, businesses can consistently improve their operations and build enduring customer loyalty, ultimately leading to long-term success. This proactive approach to returns not only enhances customer engagement but also strengthens brand reputation over time.

Media

Media

Integrations Supported

Accumula
Axis LMS
Celigo
Chatdesk
Daasity
FedEx Ship Manager
Glew
Kleene
MESA
Magento
OmniPanel
Pandium
Ryder E-commerce by Whiplash
ShipBob
ShipMonk
Shippo
Shopify
Shopify Plus
UPS Ready
Zendesk

Integrations Supported

Accumula
Axis LMS
Celigo
Chatdesk
Daasity
FedEx Ship Manager
Glew
Kleene
MESA
Magento
OmniPanel
Pandium
Ryder E-commerce by Whiplash
ShipBob
ShipMonk
Shippo
Shopify
Shopify Plus
UPS Ready
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sorted

Company Location

United Kingdom

Company Website

sorted.com/

Company Facts

Organization Name

Returnly Technologies

Date Founded

2014

Company Location

United States

Company Website

returnly.com

Categories and Features

Courier

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Delivery Management

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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