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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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MoovsThe Ultimate Operator Tool for All Your Needs. Efficiently manage a greater number of rides in less time—it's straightforward, it's software. With Instant Booking & Payment, you can secure rides and receive payments without delay. Not only will you appreciate it, but your clients will too. Enhanced Dispatch Technology ensures that both drivers and passengers stay informed and connected. Automated Sales make it easy to follow up on proposals and offers effortlessly, without any manual effort. Enjoy the benefit of more rides through complimentary leads, translating directly into increased profits. Your business is bound to expand as you boost your revenue by booking and dispatching more rides from a single platform. Save valuable time and streamline processes by automating your marketing and sales initiatives. Ultimately, prioritize delivering exceptional service to ensure every customer has a remarkable experience. As a result, your reputation will grow alongside your business success.
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ConnecteamConnecteam is a comprehensive mobile application tailored for employees who work outside of traditional desk environments. It offers essential tools for overseeing and coordinating field staff, featuring options for communication, workflow management, scheduling, and time tracking. With just a few simple clicks, you can unify your mobile workforce. The desktop Launchpad enables seamless collaboration, operational management, skill development, and employee engagement monitoring. In no time, you can design a fully-branded mobile app for your organization, incorporating elements like safety checklists, orientation programs, product catalogs, and shift management features. Additionally, you have the flexibility to personalize the app's functionalities to meet your specific requirements. You can also analyze team interactions with company resources, allowing you to identify areas for improvement and enhance efficiency. Connecteam empowers both managers and employees to streamline their processes, enabling a greater focus on growth. The platform supports various integrations, including Google Calendar, Gusto, QuickBooks Payroll, Xero, and more, ensuring a seamless experience for users. Ultimately, this all-in-one solution is designed to enhance productivity and engagement among non-desk employees.
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What is Sounding Board?
Sounding Board is committed to empowering corporate leaders to reach their utmost potential, thereby enabling organizations to fulfill their objectives. Leadership coaching is a powerful approach for enhancing leadership skills, encouraging a culture of continuous learning, and propelling business success. By integrating the management, execution, and assessment of coaching into a unified, cloud-based platform, we significantly alleviate administrative tasks. Our personalized leadership coaching is specifically designed to cultivate skills that align with your business goals, whether it's making strategic decisions or managing change effectively. Unlike conventional training methods that often result in temporary knowledge gains, group leadership coaching promotes lasting behavioral changes. Sounding Board boasts a worldwide network of highly skilled and certified leadership coaches, establishing itself as one of the leading firms in the industry. Our coaches bring firsthand insights into the hurdles leaders face and the ambitions they aim to achieve. Additionally, our committed customer support and coaching excellence teams are consistently available for assistance, providing a robust support system throughout your leadership development journey. This distinctive combination of expertise, accessibility, and personalized attention elevates Sounding Board as an exceptional partner in the realm of leadership development, ensuring a transformative experience for every client.
What is Marlo?
Elevate the capabilities of managers and future leaders through virtual coaching that connects your team with reliable partners dedicated to fostering crucial skills and enhancing their confidence for greater achievements. We proudly support professionals from esteemed organizations worldwide, as our clients invest in the personalized development of their rising talents, managers, and senior leaders. Each individual receives a tailored experience designed to produce lasting results. Marlow was established with a clear mission: to provide exceptional resources to all professionals. The feedback we receive from our members showcases the success of our method, which is intentionally designed for those with busy schedules and customized to meet each individual's unique needs. By combining personalized coaching, interactive activities, and thoughtfully curated resources, we enable team members to excel in key areas such as people management, leadership, self-awareness, communication, and productivity. The process begins with a professional development self-assessment that lays the groundwork for an initial meeting with their coach, where they collaboratively develop their growth plan and set specific goals. This holistic approach guarantees that every professional is equipped to unlock their full potential, ultimately fostering a culture of continuous improvement within organizations. As a result, teams not only advance their individual capabilities but also contribute to the overall success of their organizations.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sounding Board Labs
Date Founded
2016
Company Location
United States
Company Website
www.soundingboardinc.com
Company Facts
Organization Name
Marlo
Company Location
United States
Company Website
getmarlo.com
Categories and Features
Coaching
Appointment Scheduling
Billing & Invoicing
Business Coaching
Client Management
Goal Setting / Tracking
Life Coaching
Mentor/Coach Matching
Program Management
Progress Tracking
Sport Coaching
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Categories and Features
Meeting
Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management