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What is SparkPlug?

SparkPlug emerges as an innovative incentive management platform crafted specifically for frontline workers. Harnessing the potential of your team, it delivers automated sales incentives and straightforward vendor-sponsored rewards through a highly customizable gamification engine. The platform features a seamless one-click signup process for both managers and staff, making onboarding a breeze. With real-time reporting and updates alongside the guidance of a dedicated incentive consultant, users can effortlessly incorporate vendor-sponsored incentives into their initiatives. The automated, real-time reporting capabilities facilitate the evaluation of campaign ROI, fostering transparency and trust throughout the entire process. Bid farewell to the intricacies of incentive program management while keeping your workforce engaged and inspired. Monitor sales in real-time and implement sales incentive strategies that motivate store employees to truly represent your brand. Focus on your strengths: driving sales and delivering outstanding customer service. Retailers providing employee incentives witness an impressive 22% rise in average transaction value. Furthermore, you obtain access to customized sales data, metrics, and trends that refine your overall strategy and execution. SparkPlug transcends being merely a tool; it serves as a vital ally in enhancing employee performance and propelling business growth, ensuring that you are well-equipped to navigate the dynamic retail landscape.

What is Motivarnos?

We collaborate with call center operators aiming to enhance motivation, recognition, and the assessment of the quality and performance knowledge cycle. Additionally, exploring gamification can bring further engagement. Motivate Us assists in establishing an ongoing recognition system featuring badges, trivia, and competitive elements that foster performance appraisals while creating a nurturing atmosphere for agents. By providing real-time updates on agent performance and training without requiring them to go offline, our approach leads to a 10% reduction in absenteeism and a 35% decrease in idle times. Furthermore, this strategy results in a notable increase of 2 points in the Net Promoter Score (NPS), demonstrating its effectiveness. Ultimately, fostering a vibrant workplace culture not only boosts individual productivity but also enhances overall team morale.

Media

Media

Integrations Supported

Fuuz
Genesys Cloud CX
Google Cloud Identity

Integrations Supported

Fuuz
Genesys Cloud CX
Google Cloud Identity

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

$20/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SparkPlug

Company Location

United States

Company Website

sparkplug.app/

Company Facts

Organization Name

Gamifica

Date Founded

2014

Company Location

Argentina

Company Website

motivarnos.com

Categories and Features

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

Categories and Features

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

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