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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Speeko?
Keep track of your vocal performance and speaking habits as they happen, with user-friendly alerts that help you maintain optimal vocal quality in any situation. The application features a simple interface that allows you to easily spot areas where you can improve. Speeko assesses various elements such as your speed, tone, word choice, and other essential aspects. You can be assured that your recordings remain private and are only available to you. Participate in brief exercises customized to fit your unique speaking style and goals. Dedicating just two minutes each day can significantly boost your confidence and polish your delivery. Take advantage of digital flashcards, practice interview scenarios, and vocal exercises that are designed to enhance your skills. With an AI speech coach always at your fingertips, Speeko is dedicated to empowering people around the globe to communicate with confidence, clarity, and empathy. Whether you're preparing for a job interview, engaging in a virtual meeting, or making a wedding toast, Speeko provides you with the tools and self-assurance to speak with impact and authority. Join the vibrant community of countless individuals who have improved their speaking abilities through Speeko. Begin your free trial today to see the changes for yourself, as the path to effective communication starts with just one small step, leading to personal growth and enhanced interactions. Embrace this opportunity to evolve and enhance your speaking journey.
What is Poised?
Poised serves as an essential tool for contemporary workplaces that focus on digital interaction, providing a secure and private setting for enhancing professional skills. This cutting-edge resource delivers immediate insights into various elements of your communication, such as frequently used phrases, filler word usage, and your levels of confidence, energy, and empathy. One of its key benefits is its discreet functionality, allowing you to engage with the tool without your colleagues noticing. You can track your progress, evaluate speech patterns over time, and boost your presentation skills for important meetings with newfound assurance. With Poised, the days of doubting your performance are over—take advantage of personalized learning resources crafted by experts, featuring tailored lessons that meet your specific requirements. Furthermore, we place a strong emphasis on the privacy of your data, committing to the protection of your information and ensuring that your personal data is never sold to third parties. Our goal is to facilitate your development as an effective speaker, and we are dedicated to supporting your journey toward improvement. Additionally, Poised's user-friendly interface makes it easy to navigate and maximize your learning experience.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
Free
Free Version
Pricing Information
$13 per month
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Mac
Supported Platforms
Windows
Mac
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Not specified
Company Facts
Organization Name
Speeko
Company Location
United States
Company Website
www.speeko.co
Company Facts
Organization Name
Poised
Date Founded
2020
Company Location
United States
Company Website
www.poised.com
Categories and Features
Interview Preparation
Not specified