Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • ManageEngine ServiceDesk Plus Reviews & Ratings
    1,725 Ratings
    Company Website
  • AI Docs Reviews & Ratings
    15 Ratings
    Company Website
  • LinkSquares Reviews & Ratings
    709 Ratings
    Company Website
  • Freshservice Reviews & Ratings
    1,967 Ratings
    Company Website
  • Compete Club Management Reviews & Ratings
    13 Ratings
    Company Website
  • ContractSafe Reviews & Ratings
    254 Ratings
    Company Website
  • Gym Assistant Reviews & Ratings
    235 Ratings
    Company Website
  • Portfolio Manager Reviews & Ratings
    3 Ratings
    Company Website
  • Native Teams Reviews & Ratings
    599 Ratings
    Company Website
  • Concord Reviews & Ratings
    237 Ratings
    Company Website

What is Spinso ServiceDesk?

ServiceDesk offers a robust solution for businesses focused on customer service, enabling them to effectively manage both customer complaints and service agreements. Relying on outdated tools such as Excel or spreadsheets can lead to significant difficulties, such as a lack of centralized visibility and reduced control over scattered data that may be kept in various locations, including multiple folders, computers, branches, or even across different regions. This fragmented system not only complicates teamwork but also obstructs the ability to create detailed reports and analytics, as various stakeholders or managers often handle information in silos. By implementing ServiceDesk, businesses can benefit from organized and centralized management of all service-related data. The platform’s intuitive design and workflow capabilities empower teams to focus on critical tasks, ensuring quick responses. This feature set also supports the management of service contracts, including warranties and annual maintenance contracts (AMCs), while sending timely notifications for contracts that are about to expire, reminders for preventative maintenance, and the functionality to collect regional data and produce quotations. As a result, ServiceDesk enhances operational efficiency, promoting a smoother and more effective approach to managing service-related responsibilities. Moreover, by integrating all aspects of service management, it fosters better communication and collaboration across teams.

What is ServiceDesk Plus MSP?

ServiceDesk Plus is a robust, web-based ITSM suite tailored for managed service providers. This integrated ITSM solution offers extensive capabilities in help desk, service desk, and asset management, utilizing a multi-tenant architecture that ensures effective data segregation. Such a setup enables service providers to deliver support and services to various clients while maintaining centralized control over operations. Additionally, its user-friendly interface simplifies the management of client interactions, enhancing overall efficiency.

Media

Media

Integrations Supported

Microsoft Excel
OverSOC

Integrations Supported

Microsoft Excel
OverSOC

API Availability

Has API

API Availability

Has API

Pricing Information

$2 per month
Free Trial Offered?
Free Version

Pricing Information

$1445 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spinso

Date Founded

1998

Company Location

India

Company Website

www.spinso.com/ServiceDesk/index.html

Company Facts

Organization Name

ManageEngine

Date Founded

1996

Company Location

India

Company Website

www.manageengine.com/products/service-desk-msp/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Popular Alternatives

Popular Alternatives

SysAid Reviews & Ratings

SysAid

SysAid Technologies
OXARI Reviews & Ratings

OXARI

Infonet Projekt SA
OXARI Reviews & Ratings

OXARI

Infonet Projekt SA
Active Servicedesk Reviews & Ratings

Active Servicedesk

Latitude Software