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What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

What is Moorfox?

Moorfox serves as an all-encompassing remote monitoring and management (RMM) solution crafted specifically for managed service providers (MSPs) and internal IT teams tasked with managing Windows and Linux systems. The platform is equipped with a compact, self-updating agent that enables remote desktop access, terminal operations, file transfers, and management of processes and services, along with patch management that aligns with designated weekly installation schedules based on each device's timezone. Users benefit from tailored threshold alerts for each customer, a distinct security score for every machine, and real-time inventories of hardware and software, as well as the capability to integrate saved scripts into automated workflows. The agent functions by establishing outbound connections exclusively, which prevents any inbound vulnerabilities, and all sessions are protected through end-to-end encryption. Every operation executed within the software is meticulously recorded in a secure, append-only activity log to ensure transparency. Furthermore, QuickSupport allows for attended sessions on devices not under management through a straightforward nine-digit code, ensuring that no residual installations are left behind. The service is free for up to 10 devices, providing full access to all features without the need for a credit card, and subsequently charges $2 monthly for each additional device, with no tiers, contracts, or minimum commitments required, making it an appealing option for organizations of all sizes. This adaptability empowers businesses to efficiently scale their monitoring capabilities to accommodate growth, ensuring they remain ahead in their IT management strategies.

Media

Media

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Integrations Supported

Acronis Cyber Protect
Active Directory
Addigy
Atera
Autotask PSA
Datto SIRIS
Freshdesk
Freshservice
IBM MaaS360
Ivanti Neurons for MDM
Jira
Microsoft Teams
Naverisk RMM & PSA
NinjaOne
ServiceNow
Spiceworks Network Monitor
Syncro
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?

Pricing Information

First 10 devices free, then $2
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Windows
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Company Facts

Organization Name

DevSmooth Software Inc.

Company Location

Canada

Company Website

www.moorfox.com

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

MSP

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

Categories and Features

MSP

Not specified

RMM

Not specified

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