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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is ET Ducky?

ET Ducky is a holistic diagnostics platform and remote monitoring management (RMM) solution designed for Windows and Linux endpoints. It meticulously captures kernel-level events, employing ETW on Windows and eBPF on Linux, processes them directly on the agent, and ensures that any personally identifiable information (PII) is excluded while using AI to clarify the root causes of alerts in a user-friendly manner. In addition to this core functionality, it incorporates vital RMM tools that empower teams to respond swiftly, such as a web-based remote desktop, threshold alerts with pre-explained root causes, behavioral security features like ransomware detection and host isolation, approved-script execution, comprehensive reporting, multi-agent queries, and fleet management capabilities. Importantly, all raw event data is retained on the device, with only the essential evidence and AI-derived insights sent to the cloud. Tailored specifically for IT teams and managed service providers (MSPs), it seeks to drastically minimize the time required to resolve tickets that other platforms may only address superficially, merging RMM, application performance monitoring (APM), and behavioral detection into a cohesive solution. Users can benefit from a free tier by supplying their own AI key, while subscription plans begin at $39 per month, making it a viable choice for a variety of organizations. Each feature is meticulously designed to boost operational efficiency and facilitate effective incident management, ultimately enhancing the overall productivity of IT teams. By harnessing the power of AI and robust monitoring tools, ET Ducky positions itself as a vital asset in the evolving landscape of IT management.

Media

Media

Integrations Supported

AXYVOR
BlueCat Gateway
CloudApper iPaaS
CloudFabrix
Evolven
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

GitHub
Jira
ServiceNow

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$39/month (free tier available
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.splunk.com/en_us/products/it-service-intelligence.html

Company Facts

Organization Name

ET Ducky

Date Founded

2026

Company Location

United States

Company Website

etducky.com

Categories and Features

AIOps

Not specified

Anomaly Detection

Not specified

IT Alerting

Not specified

IT Service

Not specified

Log Monitoring

Not specified

Root Cause Analysis

Not specified

Categories and Features

RMM

Not specified

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