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What is Splunk On-Call?

Boost your team's productivity by channeling alerts to the correct personnel, which paves the way for rapid collaboration and effective problem-solving. By ensuring that alerts are delivered to the right individuals, you can significantly reduce the time required to acknowledge and resolve incidents. Our comprehensive ChatOps experience integrates effortlessly with your current tools, providing incident timelines and reporting features that aid in conducting blame-free post-incident evaluations. Increase engagement by connecting with team members in their workspaces; our mobile-first solutions leverage machine learning to ensure on-call access from virtually anywhere. Splunk On-Call simplifies the incident management workflow, reducing alert fatigue and enhancing system uptime. Take advantage of Splunk On-Call to refine your on-call schedules and escalation protocols, automating processes ranging from rotations to overrides. Our platform offers contextual alert information, machine learning-driven recommendations, and fosters teamwork to effectively address issues, all while diligently recording essential remediation details for future review. This not only allows teams to swiftly resolve incidents but also equips them with insights to enhance their responses in the future, fostering a culture of continuous improvement. By embracing these tools, teams can cultivate a more resilient and responsive incident management approach.

What is Shift Left?

Adopting the Shift Left strategy enables organizations to resolve incidents more swiftly during the initial phases of support. This method allows Level 1, Level 2, and field support technicians to manage frequent user and device issues directly through the ServiceNow incident interface. By removing the need for privileged access to systems like Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, the rate of first-call resolutions can improve significantly. Instead of passing problems up the support chain, Shift Left provides help desk teams with essential tools to carry out tasks such as resetting passwords and unlocking user accounts right from the incident form. This functionality leads to a considerable rise in the volume of issues diagnosed and resolved on the first call. Additionally, technicians have the advantage of viewing past troubleshooting actions taken for a particular incident, which greatly minimizes the chances of duplicating efforts. Ultimately, this refined approach not only boosts the speed of issue resolution but also enhances the overall performance and productivity of support teams. As a result, organizations can achieve higher customer satisfaction and more effective resource allocation.

Media

Media

Integrations Supported

ServiceNow
Better Stack
Checkly
DNS Check
Google Voice
Healthchecks.io
Honeybadger
Jira
Nagios XI
Opsview
Phoenix Incidents
RapidSpike
Slack
Splunk Cloud Platform
StackPulse
Uptime.com
Workato
eG Enterprise

Integrations Supported

ServiceNow
Microsoft Edge

API Availability

API Availability

Pricing Information

$27.00/month/user
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.splunk.com

Company Facts

Organization Name

Recast Software

Company Website

store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Categories and Features

Issue Tracking

Dashboard
Escalation Management
Issue Scheduling
Knowledge Base
Project Management
Scheduling

IT Alerting

Not specified

IT Asset Management

Contract/License Management
Inventory Management
Supplier Management

IT Management

Not specified

Log Management

Not specified

Network Monitoring

Not specified

Categories and Features

IT Service

Not specified

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