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What is Spok Care Connect®?

The interactions among members of the care team involve a complex web of individuals, technology, hospital systems, and devices. Navigating an extensive flow of information, encountering communication barriers, or facing inefficient processes can complicate your role and adversely affect patient care. Such challenges can hinder your efficiency and ultimately lead to poorer health outcomes for patients. Spok Care Connect® offers a comprehensive solution to these issues. This integrated communication platform enhances collaboration among care teams, facilitates closed-loop communication, and ensures secure messaging, all aimed at optimizing clinical workflows. By utilizing a single communication platform, various challenges across multiple departments and locations within a healthcare system can be effectively addressed, leading to improved operational efficiency and better patient care.

What is Elaborate?

Regardless of whether you are accessing your EMR’s patient portal, using your own digital interface, or engaging through phone and email, Elaborate can effortlessly merge into any operational process and technological setup. Our cutting-edge technology taps into your patients' comprehensive medical histories, which include prior results, diagnoses, demographics, and medications, alongside your practice's specific clinical guidelines, to pinpoint critical findings and outline necessary next steps. Seamlessly integrated within both the clinician's EMR and the patient portal, Elaborate uniquely positions itself as the only solution that implements a preventive approach to managing inbasket communications, effectively mitigating urgent patient queries and markedly decreasing the administrative load on practitioners each week. Utilizing our distinctive deterministic clinical ruleset, over 90% of the narratives produced by Elaborate necessitate no modifications from clinical users. Following just a few weeks after implementation, you can expect a 36% reduction in time spent on inbox management for practitioners, coupled with an outstanding patient satisfaction rate of 92%. Furthermore, this solution not only boosts workflow efficiency but also plays a vital role in enhancing patient outcomes through prompt interventions and follow-up actions. With its ability to streamline processes, Elaborate ultimately fosters a more engaged patient-provider relationship.

Media

Media

Integrations Supported

NextGen Healthcare EHR
Avaya Aura
Avaya one-X Communicator
Centricity RIS-IC
Cisco Unified Contact Center
DrChrono
EcoStruxure
EpicCare EMR
Metasys
Oracle Health EHR
Philips Interoperability Solutions
Veradigm EHR
eClinicalWorks

Integrations Supported

NextGen Healthcare EHR
Avaya Aura
Avaya one-X Communicator
Centricity RIS-IC
Cisco Unified Contact Center
DrChrono
EcoStruxure
EpicCare EMR
Metasys
Oracle Health EHR
Philips Interoperability Solutions
Veradigm EHR
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spok

Date Founded

1984

Company Location

United States

Company Website

www.spok.com

Company Facts

Organization Name

Elaborate

Company Location

United States

Company Website

www.elaborate.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

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