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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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What is Spotzone?
Spotzone introduces a groundbreaking application designed to offer a captivating interactive journey specifically aimed at the younger generation. Users can delve into sophisticated 3D content and morph their beloved virtual avatars into an assortment of media types, such as games, videos, and podcasts. The platform promotes the development of unique cross-platform games, thereby enriching the user experience through elements of gamification. Our dedicated team is engaged in addressing some of the most fascinating challenges in areas such as computer vision, blockchain technology, 3D engines, and interactive reality innovations. Our mission is to forge connections among users to establish a metaverse abundant with widely shared 3D information. MindCoord is committed to developing a holistic metaverse ecosystem that provides a fluid cross-platform creation experience, rendering interactive reality more accessible. By harnessing cutting-edge technology, users can navigate a broad spectrum of opportunities within the realm of interactive reality. Spotzone not only inspires creativity but also promotes sharing and the exploration of interactive content, ensuring that virtual experiences are both accessible and enjoyable on various devices. Through our pioneering 3D engine, we enhance the sharing of immersive interactive reality experiences, effectively linking the digital and physical realms. Ultimately, we envision a future where everyone can engage with interactive content seamlessly and creatively.
What is Secondlayer Micro-Surveys?
SecondLayer games blend the physical world with a vibrant gaming ecosystem. These interactive experiences can vary from straightforward games like virtual checkers to intricate fantasy adventures. By utilizing a multitude of real-world settings, SecondLayer gaming ensures that players remain engaged and entertained with a wide range of options. Within this enhanced metaverse, participants can set off on quests to discover hidden treasures, engage in various missions, and take part in events that enrich their gameplay. Humans are particularly drawn to striking visuals, and the SecondLayer metaverse aspires to transform education by incorporating interactive elements that promote enduring understanding. In today's market, individuals increasingly prefer unique experiences over mere consumer goods. The SecondLayer metaverse offers brands a fresh and engaging way to connect with consumers. It embodies an augmented reality landscape where users are free to experience, create, share, and trade without any central governance. The vastness of the SecondLayer mirrors that of our planet, presenting infinite opportunities for discovery and engagement. As users navigate this extensive realm, the collaborative nature of the environment allows each participant to enhance the overall experience, creating a rich tapestry of shared adventures and creativity. This innovative approach ensures that every interaction adds value, fostering a sense of community and collaboration among players.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
MindCoord
Company Location
United States
Company Website
spotzone.mindcoord.com
Company Facts
Organization Name
Secondlayer
Date Founded
2013
Company Location
Canada
Company Website
www.secondlayer.io
Categories and Features
Game Development
2D
3D
Analytics
Animation
Asset Management
Drag & Drop
IT Asset Management
Network Management
Physics
Player Management
Prototyping
Virtual Reality
eCommerce
Categories and Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video