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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is LiveX AI?

LiveX AI provides advanced AI assistants designed to replicate human-like interactions, with the goal of improving customer loyalty, boosting revenue, and reducing support expenses for B2C and DTC brands. These AI-driven agents are available through multiple platforms, including chat, voice calls, email, search engines, QR codes, SMS, and in-app messaging, allowing them to interact with users empathetically to resolve issues, manage accounts, recover abandoned shopping carts, facilitate purchases, and proactively curb customer attrition via personalized, timely engagement. By managing the entire customer experience—from initial sales assistance and onboarding to fostering loyalty and providing continual support—these agents can lead to a reduction of churn rates by as much as 35% and achieve a self-service resolution success rate exceeding 90%, effectively turning customer experience into a vital driver of growth. The platform is equipped with omnichannel functionality, quick deployment, robust enterprise-grade performance, and integration capabilities with tools such as Zendesk, Shopify, HubSpot, Salesforce, and Google Cloud. In addition, LiveX AI amplifies the effectiveness of human representatives by offering them real-time support during customer encounters, creating a harmonious integration of AI efficiency with human understanding. This forward-thinking strategy not only optimizes business processes but also cultivates a more interactive and supportive atmosphere for customers, ultimately enhancing satisfaction and loyalty. As a result, businesses can leverage these AI solutions to transform their customer service landscape and achieve sustainable growth.

Media

Media

Integrations Supported

Shopify
Zendesk
Adobe Marketo Engage
Automat Conversational Marketing
Bronto Marketing Platform
Bryj
Chattermill
Google Cloud Platform
HubSpot Marketing Hub
Jive
Microsoft Power BI
Netino
Rebrandly
SAP Store
Salesforce
Salesforce Agentforce Service
Sprinklr Insights
Sprinklr Marketing
TrendSpottr
X Ads (Twitter Ads)

Integrations Supported

Shopify
Zendesk
Adobe Marketo Engage
Automat Conversational Marketing
Bronto Marketing Platform
Bryj
Chattermill
Google Cloud Platform
HubSpot Marketing Hub
Jive
Microsoft Power BI
Netino
Rebrandly
SAP Store
Salesforce
Salesforce Agentforce Service
Sprinklr Insights
Sprinklr Marketing
TrendSpottr
X Ads (Twitter Ads)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

LiveX AI

Date Founded

2023

Company Location

United States

Company Website

www.livex.ai/

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

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