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What is Stayntouch PMS?
Discover a revolutionary way to manage your hotel with our intuitive, guest-centric cloud-based property management system (PMS), tailored to streamline your operations, enhance revenue potential, and offer unparalleled asset management flexibility. Step into a new age of hospitality by freeing yourself from conventional front desk limitations through our unique mobile and cloud PMS that emphasizes the guest journey. Guests can enjoy the ease of checking in and out using their smartphones, while your team can effortlessly support customers throughout the property. You can oversee your hotel’s operations from anywhere in the world without hassle! Manage reservations with ease, as agents can swiftly create, adjust, and locate bookings in moments, reducing stress for both staff and patrons alike. By providing your team with a user-friendly, color-coded interface, state-of-the-art automation, and exceptional adaptability, you will significantly boost staff productivity and efficiency while ensuring outstanding service is consistently delivered, regardless of where guests are situated. Elevate your hotel operations now and transform the standard for exceptional guest experiences in the hospitality industry. Together, we can shape a future where every stay becomes a memorable one.
What is Cendyn Call Center?
Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services.
Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation.
It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele.
This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses.
Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.
Media
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Integrations Supported
4SUITES
Cendyn CMS
Cendyn Loyalty
Chekin
Event Temple
Guestmeter
HotelPartner Yield Management
Inn-Flow
LodgIQ
Oobeo
Integrations Supported
4SUITES
Cendyn CMS
Cendyn Loyalty
Chekin
Event Temple
Guestmeter
HotelPartner Yield Management
Inn-Flow
LodgIQ
Oobeo
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
StayNTouch
Company Location
United States
Company Website
stayntouch.com
Company Facts
Organization Name
Cendyn
Date Founded
1996
Company Location
United States
Company Website
go.cendyn.com/cendyn/sourceforge/call-center
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics