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What is Steelray Project Analizer?

Our state-of-the-art scorecard offers a detailed snapshot of each check, employing intuitive green, yellow, and red signals for effortless interpretation. This streamlined score strip is packed with valuable insights in a condensed format. You have the ability to customize each scale according to your unique requirements. Pre-loaded with all necessary reports, Analyzer is designed to effectively evaluate the quality of your scheduling. In addition to the pioneering scorecards, it includes schedule validation reports, assessments based on government standards, comparative analysis reports, performance metrics, and tailor-made reports that you can develop from scratch. Furthermore, Steelray Project Analyzer is accompanied by The Coach, an integrated resource that delves into your results in depth, making the explanations easier to comprehend. For certain users, The Coach provides a foundational understanding of schedule quality, while for others, it serves as a handy quick reference tool. This versatile approach guarantees that users can enhance their grasp of the scheduling process, ultimately refining their project management capabilities. Consequently, the combination of these features fosters an environment where continuous learning and improvement are not only possible but encouraged.

What is Elision AI Voice Analysis?

Elision Technologies presents an advanced product known as AI Voice Analysis, which is specifically tailored for conversation analytics in contact centers, targeting quality assurance and supervisory teams. This cutting-edge solution analyzes customer-agent dialogues to produce thorough transcripts, alongside metrics that reveal sentiment and emotion, insights into intent and conversation trends, and automated evaluations for both calls and agents. By leveraging these analytics, teams can accurately assess service quality, enforce adherence to scripts and compliance standards, pinpoint calls that necessitate immediate human attention, and bolster coaching initiatives. In addition, the platform delivers real-time alerts for sentiment and risk during conversations, along with in-depth scorecards and summaries following each interaction. Designed to cater to a broad range of contact center functions—including customer support, sales, banking and finance, collections, and BPO/KPO services—this tool serves as a multifaceted resource for enhancing performance. Moreover, Elision emphasizes that AI Voice Analysis can be effortlessly integrated with their DialShree and VoiceLink platforms, further increasing its effectiveness within current systems. Ultimately, this innovative product equips teams with the necessary tools to refine their customer engagement strategies and elevate overall service delivery, paving the way for enhanced customer satisfaction and loyalty.

Media

Media

No images available

Integrations Supported

Integrations Supported

DialShree
VoiceLink

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$100/month
AI Voice Analysis is priced at $100 per month.

Supported Platforms

Windows

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Steelray Software

Date Founded

2000

Company Location

United States

Company Website

www.steelray.com

Company Facts

Organization Name

Elision Technologies

Date Founded

2007

Company Location

India

Company Website

www.elisiontec.com/products/ai-voice-analysis/

Categories and Features

Project Management

Agile Methodologies
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Traditional Methodologies

Categories and Features

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