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What is Steelray Project Analizer?

Our state-of-the-art scorecard offers a detailed snapshot of each check, employing intuitive green, yellow, and red signals for effortless interpretation. This streamlined score strip is packed with valuable insights in a condensed format. You have the ability to customize each scale according to your unique requirements. Pre-loaded with all necessary reports, Analyzer is designed to effectively evaluate the quality of your scheduling. In addition to the pioneering scorecards, it includes schedule validation reports, assessments based on government standards, comparative analysis reports, performance metrics, and tailor-made reports that you can develop from scratch. Furthermore, Steelray Project Analyzer is accompanied by The Coach, an integrated resource that delves into your results in depth, making the explanations easier to comprehend. For certain users, The Coach provides a foundational understanding of schedule quality, while for others, it serves as a handy quick reference tool. This versatile approach guarantees that users can enhance their grasp of the scheduling process, ultimately refining their project management capabilities. Consequently, the combination of these features fosters an environment where continuous learning and improvement are not only possible but encouraged.

What is Scorebuddy?

Empower Contact Center Managers, Quality Managers, and Customer Service Agents to significantly elevate customer interactions with an integrated platform that includes customizable scorecards designed to adapt to the evolving demands of your organization. This innovative solution enables you to focus your quality management resources more strategically. Support the growth of your agents with intuitive dashboards that provide immediate feedback and facilitate targeted training and coaching through a robust Learning Management System (LMS) that addresses any gaps in knowledge. Our experienced team is committed to providing state-of-the-art quality management solutions that cater to your specific needs. We understand the obstacles you encounter and develop bespoke solutions that respond to the dynamic nature of customer service. Scorebuddy achieves substantial, measurable enhancements in contact centers worldwide. Furthermore, Scorebuddy will utilize the contact information you provide to connect with you regarding our products and services. Together, we strive to revolutionize customer interactions while significantly enhancing agent performance in a collaborative manner. Embrace this opportunity to transform your service delivery and experience the difference.

Media

Media

Integrations Supported

Integrations Supported

Five9
Salesforce Agentforce Service
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$159 per month
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars
Online Training

Company Facts

Organization Name

Steelray Software

Date Founded

2000

Company Location

United States

Company Website

www.steelray.com

Company Facts

Organization Name

Sentient

Date Founded

2001

Company Location

Ireland

Company Website

www.scorebuddyqa.com

Categories and Features

Project Management

Agile Methodologies
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Traditional Methodologies

Categories and Features

Call Center

Blended Call Center
Call Recording
Call Scripting
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics

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