Steer vs. Numa

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What is Steer?

Our groundbreaking scheduling platform allows clients to effortlessly access your live calendar and arrange appointments within your shop management system. Steer provides an extensive suite of marketing automation tools aimed at nurturing customer relationships and enhancing loyalty and retention. With our reputation management feature, you can collect and display genuine reviews from pleased customers, thereby improving your online visibility and trustworthiness. Steer AI makes message management straightforward, ensuring you keep a personal touch with your clients. Our AI-driven responses empower you to quickly tailor communications, significantly minimizing the time spent on emails. No longer will you have to deal with the hassle of managing appointment requests via phone or email. Our scheduling software is fully integrated with your shop management system, offering an excellent experience for your customers while freeing up precious time for your shop operations. Furthermore, our automotive appointment software simplifies oversight and coordination of customer bookings, making the process remarkably efficient. This allows you to concentrate more on delivering quality service while optimizing your operational efficiency. Ultimately, our system is designed to elevate both customer satisfaction and business productivity.

What is Numa?

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.