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What is Stingo CRM?

STINGO offers an efficient method for overseeing potential clients, enabling the generation and documentation of leads while engaging effectively with both new and existing contacts, all while automating the conversion of leads into sales pipelines and facilitating the successful conclusion of profitable deals. Moreover, the CRM's integrated IVR (Interactive Voice Response) Cloud Telephony feature streamlines automation and manages customer phone interactions by employing a SIM-based solution that transitions your business communications to the cloud. In addition, STINGO is tailored to meet client demands with its automated ticketing system for complaints, ensuring that issues are systematically organized and resolved according to specific needs, while also providing tracking and validation of complaints through SMS and email alerts, thus enhancing customer retention strategies and overall satisfaction. This all-encompassing system not only aids businesses in managing leads and complaints but also significantly boosts communication efficiency with clients, ultimately fostering stronger relationships and greater trust. By integrating these functionalities, STINGO stands out as a versatile tool for improving customer engagement and operational productivity.

What is ResolveCX?

ResolveCX is a cloud-based platform designed to streamline the management of customer complaints, inquiries, escalations, and incidents that impact customer satisfaction. It converts emails into tickets, maintains detailed records of customer interactions, and provides customizable workflows along with rules for ticket assignment and routing. The system also establishes service-level objectives, handles escalations, and features insightful dashboards and reporting tools for case management. With various plans available, AI capabilities enhance the platform by analyzing sentiment, categorizing cases, creating summaries, and suggesting potential responses. Teams benefit from collaboration across departments while interacting with customers through diverse channels such as web forms, live chat, WhatsApp, and social media. Tailored specifically for customer service and complaint resolution units in industries like financial services, telecommunications, and healthcare, ResolveCX integrates seamlessly with existing CRM, contact center, and service desk solutions without requiring those systems to be replaced. Offered as a Software as a Service (SaaS), the platform’s functionality and available channels vary based on the selected plan, allowing organizations to choose configurations that best suit their requirements. Moreover, ResolveCX’s adaptability empowers businesses to efficiently adjust and expand their customer service strategies as needed, ensuring they remain responsive to evolving customer expectations.

Media

Media

Integrations Supported

Integrations Supported

8x8 Contact Center
Avaya Experience Platform
Five9
Genesys Cloud CX
NiCE CXone Mpower
Shopify
Webex Contact Center

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Stingo

Company Location

India

Company Website

www.stingosales.com

Company Facts

Organization Name

CodeCones

Date Founded

2024

Company Location

United States

Company Website

resolvecx.global

Categories and Features

CRM

Not specified

Sales

Not specified

Categories and Features

Complaint Management

Not specified

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