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What is StitchView?

StitchView offers a comprehensive snapshot of essential customer information from all your applications within a unified workspace. Accessibility to multiple applications and data should improve your productivity instead of complicating it. Optimize your workflow by eliminating the tedious tasks of searching, inputting, and disseminating information across various platforms. Effortlessly synchronize and load data throughout your workspace for a seamless experience. Tailor and maintain customized workspace layouts that organize applications for a streamlined one-screen operation. You can conveniently search for and access particular applications, views, and data from a centralized hub. By reducing the frequency of repetitive searches among numerous tools, you can reclaim a significant amount of your time. Team leaders are empowered to create and distribute personalized workflows and app configurations to their teams, fostering enhanced processes and uniform outcomes. Initiate a series of automated actions to increase the visibility of relevant customer information and react swiftly. The ability to drag and drop data between applications for selective sharing further promotes collaboration and efficiency. This capability encourages users to work more intelligently rather than harder, ultimately leading to heightened productivity across the organization. Additionally, the intuitive design of StitchView ensures that all team members can easily adapt and make the most of the platform's features to improve their daily operations.

What is Sprinklr Service?

Sprinklr Service serves as a powerful customer service and contact center platform specifically designed for large enterprises, functioning within a unified customer experience management structure that consolidates communications from more than 30 different channels, including social media, messaging apps, live chat, email, voice interactions, and community forums, all accessible through a single interface for customer service agents. The solution incorporates omnichannel routing, effective case management, and real-time contextual insights, allowing agents to deliver consistent and seamless support. Additionally, the application leverages AI-powered assistance for agents, intelligent routing based on customer intent, conversational interactive voice response (IVR), self-service knowledge bases, and automated chatbots, complemented by comprehensive dashboards and analytics for supervisors. These features collectively enhance the efficiency of agents, improve first-contact resolution rates, and elevate customer satisfaction by synchronizing conversations, insights, and operational workflows. Furthermore, the self-service functionalities enable customers to easily access automated FAQs and engage with AI chatbots, thereby reducing the workload on agents, while integrated analytics and reporting tools provide a holistic view of agent performance, promoting ongoing improvement and operational excellence. In conclusion, this interconnected platform not only simplifies communication processes but also significantly enriches the overall customer experience.

Media

Media

Integrations Supported

Gmail
Google Drive
LinkedIn
Microsoft OneDrive
Microsoft Outlook
Salesforce
Slack

Integrations Supported

Facebook
Instagram
Snapchat
TikTok
Vimeo
WhatsApp
X (Twitter)
YouTube

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Custom, quote-based pricing

Supported Platforms

Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

StitchView

Date Founded

2010

Company Location

United States

Company Website

www.stitchview.com

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com/products/customer-service/

Categories and Features

Call Center

Blended Call Center
Campaign Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Queue Management
Social Media Integration
Workflow Management

Integration

Dashboard
ETL - Extract / Transform / Load
Multiple Data Sources
Web Services

Sales Enablement

Contact Management
Document Management
Lead Management
Meeting Management
Proposal Management
Training Management

Sales Force Automation

Call Management
Campaign Management
Contact Management
Contract Management
Customer Database
Field Sales Management
Lead Management
Opportunity Management
Proposal Generation

Workflow Management

Access Controls/Permissions
Business Process Automation
Calendar Management
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Call Center

Not specified

AI Customer Service

Not specified

Call Center

IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Sentiment Analysis

Community

Not specified

Conversation Intelligence

AI Insights
Account Health Alerts

Customer Self-Service

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Knowledge Base
Real-time Chat

Live Chat

Third Party Integration

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