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What is Stonly?

Treat your customers as if they are close acquaintances by offering them genuine support. Craft interactive guides that cater to their specific needs, helping them with activation, troubleshooting, and achieving their goals. Stonly streamlines the creation, distribution, and retrieval of knowledge, equipping your team with the essential tools and solutions necessary for success. By utilizing Stonly, you can deliver immediate, customized support right when your customers need it most. The platform boasts a comprehensive suite of onboarding and adoption features that integrate detailed user analytics with real-time behavior, directing users along personalized pathways to reach their objectives. These interactive tutorials are tailored to each customer's distinct preferences, thereby enhancing their entire experience. Our adaptable widget allows customers to obtain individualized assistance at their convenience, regardless of where they are. Stonly can be effortlessly incorporated into your current customer support, data management, and knowledge-sharing systems to amplify its effectiveness. This smooth integration not only improves the support experience but also ensures that your customers feel heard and appreciated throughout every step of their journey. Ultimately, fostering this connection leads to greater customer loyalty and satisfaction.

What is Capacity?

Capacity is the world's pioneering Work Automation Platform that leverages artificial intelligence to streamline support services for both customers and employees alike. This innovative platform continuously learns from your organization and its interactions, enabling it to automate helpdesk processes and decision-making in real-time. Among its numerous advantages, Capacity helps to lower expenses while simultaneously boosting revenue. The advanced helpdesk system facilitates a seamless transition from tier-0 support to tier-1, effectively minimizing the resources spent on repetitive inquiries. Moreover, it significantly enhances employee engagement. With the constant barrage of emails, phone calls, and tickets, your team can benefit from instant access to a centralized knowledge base, allowing them to focus on strategic objectives and tasks that require higher-level cognitive skills. Additionally, customer satisfaction sees marked improvement. With a multitude of questions from clients, providing them with instant responses around the clock elevates their experience and meets their expectations. Thus, Capacity not only optimizes support but also fosters a more efficient and content workforce.

Media

Media

Integrations Supported

Zendesk
Box
Bullhorn
Embedly
Freshdesk
Front
HubSpot Marketing Hub
Intercom
Jira
Jira Work Management
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Segment
ServiceNow
Stackreaction
Total Expert
UKG Pro
WordPress
Zenefits

Integrations Supported

Zendesk
Box
Bullhorn
Embedly
Freshdesk
Front
HubSpot Marketing Hub
Intercom
Jira
Jira Work Management
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Segment
ServiceNow
Stackreaction
Total Expert
UKG Pro
WordPress
Zenefits

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Stonly

Date Founded

2018

Company Location

France

Company Website

stonly.com

Company Facts

Organization Name

Capacity

Date Founded

2017

Company Location

United States

Company Website

capacity.com

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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