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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is Stratus CAD?
Stratus CAD delivers a user-friendly and efficient dispatch solution tailored for emergency medical services, boasting ambulance dispatch times under 45 seconds to minimize critical response delays. Its streamlined and visualized decision-making workflow helps dispatchers understand, analyze, and manage various scenarios with precision and confidence, reducing cognitive overload during high-pressure situations. The real-time vehicle tracking system intelligently matches ambulances not just by proximity, but by the specific medical capabilities available onboard, ensuring the most suitable response for each emergency. This enhances resource allocation and improves patient outcomes. Stratus CAD also offers free, real-time reporting embedded directly into the platform, enabling instant access to operational data and response metrics without additional tools. The integrated Electronic Patient Care Report (ePCR) system facilitates digital patient documentation, helping EMS agencies reduce paperwork and improve compliance and data quality. The solution’s intuitive design means dispatchers can quickly learn and operate the system, which enhances efficiency across the board. With enhanced decision support, situational awareness, and real-time insights, Stratus CAD empowers emergency teams to respond more effectively. The platform supports better coordination between dispatchers and responders, optimizing overall emergency management. Ultimately, Stratus CAD is a comprehensive tool that combines speed, intelligence, and ease of use for improved emergency medical dispatch operations.
What is OpenG ePCR?
The electronic patient care report (ePCR) is designed to work effortlessly with the EMS dispatch information system, enhancing current operational workflows while presenting a user-friendly interface that guides users through the reporting process, enabling them to complete the PCR quickly, with every feature just a couple of clicks away. This sophisticated tool features a strong array of validation rules that swiftly detects any errors or omissions in data fields, giving users instant feedback. Moreover, it offers handy quick-entry lists for crucial data, such as ICD-10-AM codes, locations, healthcare facilities, and medical professionals, which simplifies the documentation process significantly. Besides evaluating the patient's condition based on the provided information, the system also suggests suitable medications and treatments for ongoing care. In addition, it keeps responders informed with real-time updates on current EMS team events, which boosts situational awareness and improves coordination. Overall, this all-encompassing approach not only enhances the efficiency of patient care reporting but also ensures a higher degree of accuracy in the information recorded. By fostering better communication and collaboration among emergency responders, it ultimately contributes to improved patient outcomes in critical situations.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sourhern ICT
Date Founded
2005
Company Location
South Africa
Company Website
www.southernict.co.za
Company Facts
Organization Name
OpenG
Date Founded
2007
Company Location
Lithuania
Company Website
epcr.eu/