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What is Streem?

Streem's augmented reality-based remote video and support platform is designed to enhance the customer experience significantly. By seamlessly integrating into any channel strategy, Streem's AR video solution empowers teams to prioritize customer needs by allowing them to visualize a space and gather the necessary information beforehand. Experts can initiate a remote video session through any channel only when it is needed, ensuring efficiency and relevance. This AR-enabled video channel is particularly advantageous for customers who wish to showcase a product effectively. Moreover, the platform facilitates secure, consistent, and reliable data sharing, fostering better collaboration between customers and teams. Streem stands out in the market by offering the most advanced AR-powered live video experience available today. This innovative approach enables both experts and customers to focus on meaningful dialogue rather than getting bogged down by technicalities, ultimately leading to more productive interactions. With Streem, the future of customer support is not just about resolving issues but also about creating engaging experiences.

What is SightCall?

At SightCall, we understand that enhanced visibility leads to superior service, encapsulated in our motto: see more, solve faster, serve better. By utilizing enriched video capabilities, SightCall empowers you to provide immediate assistance, ensuring exceptional customer experiences consistently. With our platform, your agents and technicians can address customer inquiries more efficiently through real-time, guided interactions. The integration of live video along with augmented content helps to elevate the quality of service you provide, guaranteeing remarkable experiences with every interaction. Count on a robust platform that operates on a secure global network, offering reliability whenever and wherever it is required, allowing you to focus on what truly matters—your customers.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Contact SightCall for pricing details

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Streem

Company Location

United States

Company Website

streem.com

Company Facts

Organization Name

SightCall

Date Founded

2008

Company Location

USA, France, Singapore, Germany, UK, Australia, Canada

Company Website

www.sightcall.com

Categories and Features

Handyman

Not specified

Remote Video Support

Not specified

Categories and Features

Customer Experience

Knowledge Management
Multi-Channel Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management

Field Service Management

Electronic Signature
Inventory Management
Mobile Access
Routing
Work Order Management

Remote Support

Diagnostic Tools
Live Chat
Real-time Chat
Screen Sharing
Session Recording
Surveys & Feedback

Remote Video Support

Not specified

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