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What is Substrata?

Substrata harnesses the power of artificial intelligence to deliver immediate social awareness for professionals engaged in business transactions. Its primary objective is to assist users in maneuvering through intricate interpersonal relationships in areas like sales, negotiations, and business development by identifying verbal and non-verbal signals. The platform aspires to unveil critical insights regarding elements such as workplace politics, organizational structures, perceptions, emotions, biases, attitudes, and power relations that can significantly influence the outcomes of deals. Substrata serves as an essential resource for various positions, including CEOs, founders, sales executives, account managers, and dealmakers involved in investment banking, corporate development, and mergers and acquisitions. By uncovering the subtleties of social interactions and relationships, this innovative technology aims to enhance professional skills in managing deals and interactions effectively. Ultimately, Substrata is committed to empowering users with the knowledge needed to navigate the complexities of the business landscape.

What is Microsoft Dynamics 365 Contact Center?

Microsoft Dynamics 365 Contact Center is an all-inclusive cloud solution designed for customer service, merging customer engagement, communication, and analytics into one unified platform. This innovative system allows companies to manage customer interactions across multiple channels, including voice, chat, email, and social media, thus ensuring a seamless omnichannel experience for users. By utilizing AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows to streamline operations. Furthermore, it integrates effortlessly with other Microsoft tools, such as Teams and Power BI, facilitating collaboration and enabling data-informed decision-making. Organizations benefit from customizable dashboards and analytics that help them monitor key performance indicators (KPIs) while refining their customer service strategies. Microsoft Dynamics 365 Contact Center is particularly advantageous for enterprises looking to boost customer satisfaction and improve their operational efficiency. In essence, this powerful solution not only enhances service delivery but also equips organizations with the tools they need to respond effectively to changing customer expectations, ultimately fostering a culture of continuous improvement.

Media

Media

Integrations Supported

Dynamics 365 Customer Service
Gmail
Google Workspace
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams

Integrations Supported

Dynamics 365 Customer Service
Gmail
Google Workspace
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$29/month/user
Free Trial Offered?
Free Version

Pricing Information

$110/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Substrata

Date Founded

2019

Company Location

Israel, USA

Company Website

www.substrata.me

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/dynamics-365/products/contact-center

Categories and Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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