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What is SugarSync?

You have complete control over file sharing, which includes collaborating on team projects, distributing view-only files, or simply providing links to online resources. By right-clicking on any folder, you can effortlessly synchronize an unlimited number of folders with SugarSync. Changes you make are instantly reflected across all your devices through the cloud. You can begin working on a document at your workplace and finish it on your Mac at home or even on your smartphone. In the event of loss or theft, the Remote Wipe feature enables you to easily delete all synchronized files from any PC or Mac. Since your data is safely stored in the cloud, it can be quickly synced to a new replacement device, guaranteeing that your information remains accessible at all times. This exceptional flexibility ensures that you can maintain productivity regardless of your location or the device you are using. Additionally, this seamless integration of technology allows for a smoother workflow, making it simpler than ever to manage your files and collaborate with others effectively.

What is Sugar Serve?

All the essentials for providing outstanding customer experiences are readily available to you. Imagine a situation where every customer service inquiry is resolved promptly and efficiently, eradicating the potential for miscommunication or the difficulty of retrieving previous transactions. Sugar Serve equips you with everything needed to create outstanding customer interactions, featuring user-friendly dashboards and extensive self-service capabilities. You will always be prepared to address your customers' requirements at any moment, no matter the nature of the problem. Numerous companies today pour significant resources into attracting potential clients and closing sales, only to see those connections weaken due to inadequate customer service. With Sugar Serve, ensuring customer satisfaction and fostering loyalty transforms into a smooth endeavor. This platform is specifically tailored with the key functionalities that service agents find most beneficial, providing you with immediate access to crucial insights. Additionally, the integration of SugarLive brings the advantages of omnichannel customer interactions into Sugar Serve, all within a cohesive service environment. This comprehensive suite of tools not only enables businesses to retain their customers but also significantly boosts overall satisfaction levels, ultimately leading to stronger and more enduring client relationships. By leveraging these capabilities, organizations can create a more resilient and responsive customer service framework.

Media

Media

Integrations Supported

APIANT
Amazon Connect
AppWise
Bigtincan
Boxcryptor
Desktop.com
GoodReader
MiXplorer Silver
Neumo
Podio
RT Telephony
RaiDrive
Stackreaction
Sugar Sell
SugarCRM
SyncBackPro
WinZip SafeShare
Wrike
Zuar Runner

Integrations Supported

APIANT
Amazon Connect
AppWise
Bigtincan
Boxcryptor
Desktop.com
GoodReader
MiXplorer Silver
Neumo
Podio
RT Telephony
RaiDrive
Stackreaction
Sugar Sell
SugarCRM
SyncBackPro
WinZip SafeShare
Wrike
Zuar Runner

API Availability

Has API

API Availability

Has API

Pricing Information

$7.49 per month
Free Version
Free Trial Offered?

Pricing Information

$80 per month
10 user minimum
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

J2 Global

Company Location

United States

Company Website

www.sugarsync.com

Company Facts

Organization Name

SugarCRM

Date Founded

2004

Company Location

United States

Company Website

www.sugarcrm.com/solutions/sugar-serve/

Categories and Features

Backup

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

File Sharing

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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