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What is Sunrise HR Case Management?

Human Resources departments encounter numerous requests and inquiries from employees on a daily basis, ranging from straightforward information requests to intricate, ongoing issues and sensitive matters. As many Shared Services and HR teams come to realize, traditional tracking methods are inadequate for these processes. Consequently, there is a growing demand for comprehensive solutions that enable the management of all work tasks through a unified platform. Sunrise HRCM provides HR teams with a centralized system for handling all employee support interactions efficiently. Moreover, it allows for the automation and oversight of essential HR processes, while also identifying trends over time. This capability promotes consistency and accuracy in resolving issues and providing guidance. Ultimately, Sunrise HRCM stands out as the optimal choice for enhancing HR Service Delivery and elevating shared services capabilities within organizations. With its innovative features, it not only streamlines operations but also empowers HR teams to focus more on strategic initiatives.

What is Infor Case Management?

Leverage Infor® Case Management to efficiently submit, monitor, and resolve HR-related inquiries through an intuitive self-service software designed for enhanced HR service delivery. Seamlessly integrated with the Infor Global HR system, this solution empowers employees, managers, and HR staff to create and manage cases, addressing most frequent questions directly on the platform. Take advantage of a multi-tiered approach to HR service delivery while utilizing sophisticated HR case management tools. Gain access to personalized, searchable, and organized HR information to improve user experience significantly. Offer tailored support to each employee and collect valuable feedback after case closure to further improve your processes. Additionally, ensure that cases are efficiently routed to the appropriate resources, maximizing resolution effectiveness and support quality. This comprehensive approach not only streamlines HR operations but also fosters a more responsive and employee-focused environment.

Media

Media

Integrations Supported

Automox
ChatGPT
Docusign
Jira
Lansweeper
Mailchimp
Microsoft Exchange
Microsoft Graph
Microsoft Intune
Microsoft Planner
Microsoft Power Automate
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
Pipedrive
Slack
Tanium
Textlocal

Integrations Supported

VuSpex

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Sunrise Software

Date Founded

1994

Company Location

United Kingdom

Company Website

www.sunrisesoftware.com/hr-case-management/

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/people/hcm/case-management

Categories and Features

Categories and Features

HR Case Management

Not specified

Human Resources

Not specified

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