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What is Sunrise HR Case Management?

Human Resources departments encounter numerous requests and inquiries from employees on a daily basis, ranging from straightforward information requests to intricate, ongoing issues and sensitive matters. As many Shared Services and HR teams come to realize, traditional tracking methods are inadequate for these processes. Consequently, there is a growing demand for comprehensive solutions that enable the management of all work tasks through a unified platform. Sunrise HRCM provides HR teams with a centralized system for handling all employee support interactions efficiently. Moreover, it allows for the automation and oversight of essential HR processes, while also identifying trends over time. This capability promotes consistency and accuracy in resolving issues and providing guidance. Ultimately, Sunrise HRCM stands out as the optimal choice for enhancing HR Service Delivery and elevating shared services capabilities within organizations. With its innovative features, it not only streamlines operations but also empowers HR teams to focus more on strategic initiatives.

What is ServiceNow HR Service Delivery?

Elevating employee contentment and minimizing frustration can be achieved through the adoption of smart and effective services. By leveraging ServiceNow HR Service Delivery, organizations can offer an exceptional service experience that employees truly deserve. Automating workflows and case management not only streamlines operations but also enables the organization to cater to a larger workforce by reducing the burden of repetitive tasks. Additionally, managing various lifecycle events, such as onboarding and offboarding, becomes seamless across multiple departments, enhancing overall coordination. The introduction of enterprise-wide workflows not only enhances efficiency but also guarantees complete transparency throughout the entire process. By developing a deeper understanding of employee inquiries, companies can markedly boost staffing efficiency and improve service delivery outcomes. In the long run, a well-structured service delivery framework cultivates a more engaged and satisfied workforce, leading to higher retention rates and improved organizational performance. Ultimately, a focus on efficient service delivery can transform the workplace into a more positive and productive environment.

Media

Media

Integrations Supported

3CLogic
Automox
ChatGPT
Docusign
Jira
Lansweeper
Mailchimp
Microsoft Exchange
Microsoft Graph
Microsoft Intune
Microsoft Planner
Microsoft Power Automate
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
Pipedrive
SAP Store
Slack
Tanium
Textlocal

Integrations Supported

3CLogic
Automox
ChatGPT
Docusign
Jira
Lansweeper
Mailchimp
Microsoft Exchange
Microsoft Graph
Microsoft Intune
Microsoft Planner
Microsoft Power Automate
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
Pipedrive
SAP Store
Slack
Tanium
Textlocal

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sunrise Software

Date Founded

1994

Company Location

United Kingdom

Company Website

www.sunrisesoftware.com/hr-case-management/

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com

Categories and Features

HR Employee File Management

Access Controls
Centralized Employee Files
Dashboard
Email Notifications
Paper & Digital
Regulatory Compliance
Retention Settings
Search
Sharing Spaces
Signature

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

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